Senior UX Design Program Manager

| San Francisco
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Some people go to work. 

At RingCentral, you’ll change the way the world works.

 

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

 

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our User Experience and User Interaction (UX/UI) Team to make sure we stay ahead of the competition.

The RingCentral User Experience Group, a cross-platform multi-product design team, is looking for a Senior UX Program Manager. In this role, you will be responsible for leading the coordination and communication of UX programs across our family of collaboration applications on web and mobile endpoints and design operations.

The Design Operations team at RingCentral is a fun, focused, global team made up of dynamic and diverse individuals! We are global connectors, trusted partners, and operationally strategic in our approach. We are also practical executors and problem solvers who figure out how to deliver projects efficiently and effectively in an ever-changing environment. Finally, we are passionate about design excellence and ensuring our UX teams can do the best work of their lives.

You are an experienced Senior UX Design Program Manager with extensive experience in User Experience, Agile Methodologies, DesignOps and Program Management best practices and tools. You will partner with UX leadership, interaction designers, prototypers, and visual designers, as well as our Engineering and Product Management teams. You are a proactive self-starter with excellent design sense, communication, and interpersonal skills. You are a strategic thinker and a master executor. You have a proven track record of improving processes and creating operational efficiencies in a UX team environment. You are an organized, thoughtful person who enjoys creating order out of chaos. Your UX program management scope spans offices, time zones and hemispheres, and it's your job to keep all the players up to date on UX progress and deadlines.

Role and responsibilities:Strategic UX program management
  • Understand strategic priorities and work with design leaders and product managers to define and maintain quarterly design roadmaps and manage UX scrum processes in Jira

  • Act as a bridge between UX, Engineering and Product Management teams, connecting all three groups making sure interdependencies are understood and planned for

  • Provide UX plan, define milestones, track UX deliverables, and manage UX resources

  • Apply project management methods (Scrum, Kanban, Lean UX, SAFe) to your day-to-day work

  • Identify team needs with regards to process, tools, documentation, and asset management; driving required changes to make sure designers are working at optimum efficiency

  • Be proactive in creating new processes (as needed) and sunsetting old processes (we’ve outgrown)

Enable design excellence
  • Collaborate with UX team leadership in key project decision-making, including requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes

  • Work with design team members to create and enforce UX best practices and processes

  • Manage operational programs to help up-level and promote the design team presence both internally and externally

Foster global culture & connections
  • Responsible for communication and coordination across global offices for multiple UX product areas including portions of large cross-product initiatives

  • Partner with remote teams to provide project progress reports, status reports, and risk assessment reports

  • Create a culture of “one-team” in a heavily distributed workforce

Preferred qualifications:
  • 7 – 10 years UX design program management experience in a medium to large UX organization working with UX Designers, Product Managers and Engineers

  • Excellent verbal and written communication skills interacting at all levels of the organization

  • Ability to effectively lead and manage projects involving cross-functional teams working across multiple time zones

  • Deep and thorough understanding of project management methodologies including Agile

  • Thorough knowledge of user-centered design processes and iterative development processes

  • Extensive knowledge of project management software tools: Jira, Confluence and Google Suite

  • Knowledge and familiarity of design software tools such as: DSMs, Framer, Figma, Sketch, etc.

  • BA/BS/MS degree or equivalent practical experience in User Experience, Business or Operations

Bonus points:
  • Experience leading projects within enterprise software development life cycle

  • Background in interaction design and Design Thinking processes

  • Certified ScrumMaster CSM

  • CAPM or PMP certification

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

  • Comprehensive medical, dental, vision, disability, life insurance

  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits

  • 401K match and ESPP

  • Flexible PTO

  • Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace

  • Paid parental leave and new parent gift boxes

  • Pet insurance

  • Employee Assistance Program (EAP) with counseling sessions available 24/7

  • Rocket Lawyer services that provide legal advice, document creation and estate planning

  • Employee bonus referral program

 

RingCentral’s UX/UI team develops the features, interfaces, and designs that are helping redefine the way the world communicates. World-class research, design and project management skills all help raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, our UX/UI team is the perfect environment to dream, produce and share your ideas with the world. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

#LI-GL1 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

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