Some people go to work.
At RingCentral, you’ll change the way the world works.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our User Experience and User Interaction (UX/UI) Team to make sure we stay ahead of the competition.
The RingCentral User Experience Group, a cross-platform multi-product design team, is looking for a Senior UX Program Manager. In this role, you will be responsible for leading the coordination and communication of UX programs across our family of collaboration applications on web and mobile endpoints and design operations.
The Design Operations team at RingCentral is a fun, focused, global team made up of dynamic and diverse individuals! We are global connectors, trusted partners, and operationally strategic in our approach. We are also practical executors and problem solvers who figure out how to deliver projects efficiently and effectively in an ever-changing environment. Finally, we are passionate about design excellence and ensuring our UX teams can do the best work of their lives.
You are an experienced Senior UX Design Program Manager with extensive experience in User Experience, Agile Methodologies, DesignOps and Program Management best practices and tools. You will partner with UX leadership, interaction designers, prototypers, and visual designers, as well as our Engineering and Product Management teams. You are a proactive self-starter with excellent design sense, communication, and interpersonal skills. You are a strategic thinker and a master executor. You have a proven track record of improving processes and creating operational efficiencies in a UX team environment. You are an organized, thoughtful person who enjoys creating order out of chaos. Your UX program management scope spans offices, time zones and hemispheres, and it's your job to keep all the players up to date on UX progress and deadlines.
Understand strategic priorities and work with design leaders and product managers to define and maintain quarterly design roadmaps and manage UX scrum processes in Jira
Act as a bridge between UX, Engineering and Product Management teams, connecting all three groups making sure interdependencies are understood and planned for
Provide UX plan, define milestones, track UX deliverables, and manage UX resources
Apply project management methods (Scrum, Kanban, Lean UX, SAFe) to your day-to-day work
Identify team needs with regards to process, tools, documentation, and asset management; driving required changes to make sure designers are working at optimum efficiency
Be proactive in creating new processes (as needed) and sunsetting old processes (we’ve outgrown)
Collaborate with UX team leadership in key project decision-making, including requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes
Work with design team members to create and enforce UX best practices and processes
Manage operational programs to help up-level and promote the design team presence both internally and externally
Responsible for communication and coordination across global offices for multiple UX product areas including portions of large cross-product initiatives
Partner with remote teams to provide project progress reports, status reports, and risk assessment reports
Create a culture of “one-team” in a heavily distributed workforce
7 – 10 years UX design program management experience in a medium to large UX organization working with UX Designers, Product Managers and Engineers
Excellent verbal and written communication skills interacting at all levels of the organization
Ability to effectively lead and manage projects involving cross-functional teams working across multiple time zones
Deep and thorough understanding of project management methodologies including Agile
Thorough knowledge of user-centered design processes and iterative development processes
Extensive knowledge of project management software tools: Jira, Confluence and Google Suite
Knowledge and familiarity of design software tools such as: DSMs, Framer, Figma, Sketch, etc.
BA/BS/MS degree or equivalent practical experience in User Experience, Business or Operations
Experience leading projects within enterprise software development life cycle
Background in interaction design and Design Thinking processes
Certified ScrumMaster CSM
CAPM or PMP certification
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program
RingCentral’s UX/UI team develops the features, interfaces, and designs that are helping redefine the way the world communicates. World-class research, design and project management skills all help raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, our UX/UI team is the perfect environment to dream, produce and share your ideas with the world.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.