Discord is a complex product with a ton of moving parts, communities, and diverse users. As such, the Research team is keen on hiring an empathetic, mixed-methods teammate that can achieve impactful results to our company and serve both  product and business teams.

The Creator team is focused on helping creators, admins, and moderators build, run and even monetize successful communities. Discord is home to thousands of communities from Harry Potter fandoms to high profile music artists and your research will help shape the future of that product.

In addition to conducting research of your own, you'll also help democratize research across the company by serving as a consulting expert for the myriad of colleagues who want to conduct their own research and aren't sure where/how to start.

If you desire to be a part of a small team, a hypergrowth startup helping guide brand-new Research processes and infrastructure, this is probably a good fit for you!

What you'll be doing

• Work with Product Managers, Product Marketers, Data Science, and Design to uncover research needs
• Conduct quantitative and qualitative research focused on moving product strategy forward (emphasis on foundational, generative work)
• Consult with XFN colleagues/non-researchers at Discord on best practices to help them to implement their own work. This means education, evangelization, and empowerment!
• Contribute to best practices for a healthy, lean research organization (we are only barely a year old!)
• Partner with/own relationships with vendors to ensure our teams' research needs are met
• Advocate research findings to diverse audiences through a variety of deliverables

• 8+ years of UX research experience
• Bachelor's or Masters in a human behavior related field (or equivalent/demonstrable work experience)
• Experience educating stakeholders about various research methods (whether novel/creative or standardized) and advocating for impactful research to be done
• Experience performing all research-related cycle tasks — including requirements gathering, planning, recruiting participants, executing, analyzing, creating deliverables, forming solid product recommendations, insights workshops/post-mortems
• You are an effective communicator, concise in your reporting and able to communicate actionable insights for product, design, and marketing
• Experience working collaboratively with other researchers and partners, and bringing out the best in them
• Experience soliciting feedback on your own work and adding value to others' work
• Experience working with stakeholders and are comfortable being a strategic partner in product decisions

• You've conducted a fair number of remote studies.
• You've worked on a myriad of 0->1 projects from either a product or company perspective.
• You understand the ins and outs of Discord.

• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days 
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Generous stipends for headphones, your remote work setup, and lunch on a daily basis (while we’re all remote) 
• Flexible long-term work options (remote and hybrid)
• Volunteer time off
• A diverse slate of Employee Resource Groups 
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!