Course Hero seeks to be one of the most customer-centric companies in the world. To help us achieve this ambition, our Research and Design team is looking for a Senior User Researcher to help us understand our users and generate actionable insights, to ground our current products and inform the future. You are a hands-on researcher with deep knowledge of human need, motivation, and behavior,  solid skills to work collaboratively across teams, and a proven track record of success in driving user insights into improved user experience. In this role, you will tackle some of the most challenging and critical questions about our student users in their onboarding processes and about making our learning content and tools universally accessible for them.

Here are some ways you’ll make an impact:

• Work closely with Product Managers, Designers, Marketers, Data Scientists, Engineers and more, to understand our users and define how our products & services can best meet their needs and solve their problems.
• Help define and prioritize the user problems we need to solve, as well as ideate and evaluate the solutions by which we solve them.
• Synthesize user insights across functions, including research community, Customer Support team, research vendors.
• Leverage qualitative and quantitative data to build and optimize user experiences that meet both user, business and technological needs.
• Demonstrate outstanding verbal and written communication skills, including the ability to develop and deliver concise and impactful analyses and presentations.

Are you our Senior UX Researcher?

• Have a BA/BS degree in Human-Computer Interaction, Statistics, Psychology, Education, Computer Science, Anthropology, Communications, Design, Information Science, Sociology, or equivalent practical experience
• Have 5+ years of professional experience conducting user research for products across web, mobile web and mobile apps. Demonstrate successes of driving measurable business results and customer values through rigorous user insights.
• Transform ambiguous business opportunities and challenges into actionable user research questions, and love to use insights to help identify areas with great potentials for impact.
• Deliver user insights timely during product design and development process, both for unlocking new growth opportunities and for optimizing existing onboarding funnels. 
• Have a full range of qualitative research methods, including selecting the most efficient process and methods for a specific product or business situation. Modify and refine existing methods to solve real user problems.
• Communicate neutrally, empathically and comfortably with a broad audience including end users, team members, and executives. 

Bonus Points:

• Have a Master or a Ph.D. degree in a related field to UX research
• Have research experience in user acquisition, onboarding funnels, engagements, churns, monetization, etc.
• Operate autonomously in a fluid, fast paced environment
• Demonstrate specific skills in survey design, experiment design, competitive benchmarking, trend analysis, log analysis, data analysis, data visualization, etc.
• Able to sketch ideas and facilitate design workshops

Benefits & Perks!

• Competitive salary, annual bonus, and RSUs
• Medical coverage, including full dental and vision
• Life and disability benefits
• 401(k) program (US)  / retirement savings plan (Canada) with company match
• One month paid sabbatical after 5 years at the company
• Education reimbursement
• Professional development workshops & industry conferences
• Paid parental leave
• Flexible work schedule
• Social responsibility program (volunteer time off and donation matching)
• Annual wellness stipend
• Monthly tech stipend
• Annual family planning stipend
• Monthly snack boxes delivered to your door
• Cell phone allowance

For positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Other locations: IL, MA, NJ.

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