Solution UI/UX Design, Manager
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Company Description
ServiceNow is making the world of work, work better. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for enterprises and their employees. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500 and are on the 2020 list of FORTUNE World's Most Admired Companies.® We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Transforming the world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. However, we will not succeed in delivering our customers' desired outcomes without a robust partner ecosystem with leading partner solutions - that's exactly where this role fits. The Solution UI/UX Design, Manager will join our Partner Solutions Center of Excellence (CoE) within the Alliances & Channel Ecosystem (ACE) organization. ACE is at the forefront of driving ServiceNow's growth to $15B and beyond.
The Partner Solutions CoE aspires to build a culture of continuous innovation to drive profitable revenue through the identification, incubation, and monetization of breakthrough, market-leading partner solutions. The Solution UI/UX Design, Manager is an exciting role, central to how we ideate, cultivate, monetize, and scale new solutions that will fundamentally transform the world of work. We classify partner solutions as opportunities for a partner's IP to be coupled with the ServiceNow products and platform to create a net-new, combined solution.
The UX/UI designer will be central to how we design, ideate, cultivate, monetize and scale new solutions that fundamentally transform the world of work. We classify partner solutions as opportunities for a partners IP to be coupled with the ServiceNow platform to create something net new. The UX/UI Designer is responsible for working in partnership with partners, business unit leaders, product marketing and the broader product team (including product management, business architecture, engineering, and designers) to solve complex user experience problems and articulate clear design requirements in a human-centered framework.
Primary Focus:
- Develop site map and high-level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
- Develop UI layouts including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification
- Generally focused on the look, feel, operation, user experience and functionality of an application developed on the ServiceNow platform
- Build wireframes, designs, and mockups for new solutions
- Work closely with Product Managers, business stakeholders, SMEs, and UI development to prototype new or build the UX/UI of existing ServiceNow applications
- Creating new concepts with wireframes, producing high-fidelity mockups, writing detailed documentation, and critically assessing designs
- Perform persona, user experience, usability studies and testing, including interviews and analysis
- Craft visuals that help illustrate and help reinforce storytelling from end-to-end
- Designs web page layout and online content, user interface graphics, icons, color schemes, content and infrastructure for new product release and new web-hosted product offering
- Evangelize the power of the ServiceNow platform in transforming work across the partner ecosystem
- Building and scaling a partner ecosystem dedicated to transforming the world of work.
Additional Responsibilities:
- Work directly with global leaders from the assigned partner(s) to develop joint partner accelerations programs that includes investments in practice development, repeatable selling assets, reference architectures and the development of product line & industry solutions for ServiceNow.
- Work with the ServiceNow ACE team members to execute practice development plans in targeted markets to drive certification growth and deliver customer success.
- Work with Solution & Product Marketing to develop strategies including customer segmentation, positioning/messaging, sales strategy, and tools.
Qualifications
Qualifications
Qualifications
- 5+ years of experience in UX or interaction design with emphasis on human-centered design methods
- Solution experience at GSI, SaaS company, or equivalent
- Experience managing projects/portfolios and understanding project success
- Demonstrated experience working in a matrixed organization
- Track record of consistent performance
- Strong executive presence
- Expert with design tools (e.g. Sketch, Adobe XD) to produce wireframes and high-fidelity interactive prototypes
- Understands user interface design, heuristic methods, or other usability evaluation techniques, perception, cognition, task analysis, experimental design, and statistics
- The ability to work independently and as part of a team, and bring a willingness to learn through design thinking and execution
- Excellent written and verbal English communication skills, including the ability to articulate and explain your design decisions
- Understanding of Alliance and Channel ecosystem development, partner operating models and market dynamics is a plus
- Expected to demonstrate a high level of initiative, good sense of humor, and a "make it work" ethos
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.