Sr. User Researcher at Wish

| San Francisco | Remote
Sorry, this job was removed at 11:48 a.m. (PST) on Friday, January 14, 2022
Find out who's hiring in San Francisco.
See all Design + UX jobs in San Francisco
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market. 

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

Wish has an exciting opportunity for a Sr. User Researcher to form the foundation of our User Research team. Successful candidates will have extensive backgrounds in qualitative research methods especially foundational research and a track record of using research to drive the understanding, growth, and the success of a product. As a founding member of this team, you will be empowered and motivated to drive business impact via the application of user research.

The Senior User Researcher will navigate and aid in product innovation for a global user community of over 500 million Wish buyers. They will build a deep understanding of users’ behavior and turn qualitative user research into insights to advise future product development and enhancements. Together with their cross functional teammates they will impact the Wish buyer journey and revolutionize the digital shopping experience.

What you'll be doing:

  • Work closely with cross-functional teams of data scientists, user researchers, product managers, designers and engineers who are passionate about the Wish consumer experience
  • Define, plan, and conduct user research including supporting the work of more junior colleagues
  • Deliver compelling insights to help drive evidence-based product and design decisions
  • Develop and innovate on our mixed-methods user research practice 
  • Bring focus to emerging needs and behaviors in ways that yield actionable insights
  • Deploy insights to develop hypotheses the team can mature into design proposals and product recommendations
  • Create innovative and flexible research techniques that balance proven methods with experimentation
  • Clearly and persuasively communicate project findings and the reasoning behind them to internal stakeholders
  • Play the role of storyteller to communicate user needs in ways that resonate, connect with and motivate internal audiences

Qualifications

  • 3+ years of experience in mobile / digital user research, working to understand and develop user decision and behavior models and frameworks to inform product and operation strategy 
  • Relevant Academic background including Graduate level education
  • Experience applying research to help organizations discover / develop strategic opportunities and drive business outcomes from identifying customer needs
  • A dedicated advocate of a user-centred approach to product development, while also balancing business needs
  • Experience in applying various types of qualitative and quantitative methods coupled with a strong understanding of strengths and shortcomings of different research methods
  • Experience in mixed method is a plus
  • Act as an ardent advocate for the user while deploying mature & advanced communication skills including:
  • The ability to describe complex concepts clearly and persuasively to different audiences,
  • Advanced data visualization skills 
  • Proficiency in presenting evidence and making recommendations to development teams 
  • Experience helping cross-functional partners unite around common interests. 
  • Biased towards action, and comfortable with ambiguity.

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • AWS (Amazon Web Services)Languages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

An Insider's view of Wish

How do you collaborate with other teams in the company?

We do a lot of cross-functional work with other teams to create promotions, campaigns, articles, social media content, videos, and more. We also provide regional insights to stakeholders and exchange ideas to help grow each market. I love looking back and seeing how much my role has evolved since I started working at Wish!

Tania

Localization Manager, Spanish

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.

Vitaliy

Manager, Software Engineering

What's the biggest problem your team is solving?

My role as a Brand Protection specialist at Wish revolves around reviewing and actioning on merchants that infringe on our Intellectual Property policy. My work will hopefully create a fair and trustworthy platform for both our users and merchants.

Miguel

Brand Protection Specialist

What are Wish Perks + Benefits

Wish Benefits Overview

Here at Wish, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, Wish covers 100% of insurance premiums for full-time employees and their dependents. And that's not all! In addition to our amazing benefits, we proudly offer many perks like fitness reimbursement, flexible work hours, generous paid time off, Wish cash, an ESPP program and many more...

Culture
Partners with Nonprofits
Wish proudly partners with Black Girls Code, University of Waterloo WiCS and Women Who Code through volunteering and hosting events.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Coming soon!
Diversity manifesto
Diversity Employee Resource Groups
Our Wish Employee Resource Groups, or WERGs as we call them, are employee-led organizations that help build awareness, educate and drive inclusivity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Mental Health Benefits
Employee Assistance Plan - Up to 5 in-person visits with a trained professional, per issue. Additional online benefits include legal, financial, childcare, and parental leave resources.
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Breakfast pastries.
Fitness Subsidies
Wish offers a fitness allowance.
Home Office Stipend for Remote Employees
New! All full time employees are eligible to receive a monthly work from home stipend.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.
Customized development tracks
More Jobs at Wish42 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Operations
Product
Project Mgmt
Sales
Product
new
San Francisco
Product
new
San Francisco
Operations
new
Remote
Operations
new
San Francisco
Finance
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
Remote
Design + UX
new
San Francisco
Developer
new
San Francisco
Developer
new
Remote
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Finance
new
San Francisco
Operations
new
San Francisco
Finance
new
San Francisco
Project Mgmt
new
San Francisco
Operations
new
San Francisco
Sales
new
San Francisco
Operations
new
Remote
Operations
new
San Francisco
HR + Recruiting
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Operations
new
San Francisco
Sales
new
San Francisco
Product
new
San Francisco
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Wish's full profileSee more Wish jobs