Who we are:

MasterClass is transforming online education by enabling anyone in the world to learn from the very best.  We are deconstructing what makes an actor able to cry on demand, how an athlete defies gravity, and what it takes to write a bestseller.  Our online learning content is available to students anywhere anytime, which supports our mission to ignite the greatness in others.

We are a quickly growing VC-funded startup based in San Francisco, with additional offices in Los Angeles.  We have created online classes taught by famous masters— Gordon Ramsay, Serena Williams, Neil deGrasse Tyson, Sara Blakely, David Sedaris, Bobbi Brown, Timbaland, Anna Wintour and many more to come.

Since launching in 2015, we have been growing our team. Apply now to find out more about what we are doing behind the scenes.

What we are looking for:

A talented qualitative Senior UX Researcher that is a master facilitator and relationship manager. You are metrics-minded and will bring a deep understanding of diverse research methodologies and skill translating insights into business impact which will shape the future of our product. You are a strong communicator and storyteller and have a track record of applying a user-centered approach to problem-solving and will work with your teammates to ensure that we are empowering everyone at MasterClass to make quick, data-informed, and empathetic decisions. 

Responsibilities of the role:

• Conduct generative and evaluative research  that informs long-term product vision and discovers new business opportunities
• Create innovative and flexible research techniques that balance proven methods with experimentation
• Deliver compelling insights, stories and artifacts and the reasoning behind them to internal stakeholders to help drive evidence-based product and design decisions
• Give feedback in design critiques, coach the team through design and UX decisions, make strategic decisions with your peers in Product and Engineering
• Work with Research Manager to establish training, best practices, and scalable consulting processes to ensure that product teams (and beyond!) can do tactical research with rigor
• Effectively manage and prioritize multiple projects and stakeholders; Seek and offer candid and constructive feedback, and lean into conflict with curiosity, humility, and a willingness to understand
• Ardently advocate for MasterClass users

Requirements:

• 4+ years of experience conducting UX Research on product teams
• Experience with a variety of research methods, at all stages of the product development process, and expertise in sharing actionable insights in a fast-paced environment
• Comfortability with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts.
• Familiar with design thinking methods and brainstorm facilitation
• Statistical analysis and analytical acumen to interpret, organize, and communicate insights from experiment and survey data
• Ability to understand the business impact of product and design decisions and drive meaningful product value