User Researcher, Homebuying Journey at Blend

| San Francisco
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Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

User Researchers help our team discover opportunities and validate design solutions to complex personal banking and home buying problems. Our ideal candidates would have a proven track record of quickly creating impact using adaptive research and validation approaches throughout the product lifecycle. We are seeking someone who loves bringing designers and other stakeholders along the journey and teaches us all how to deliver insights in a fast-paced enterprise startup culture. Ideally, this person would be enthusiastic about innovating for fintech by helping deliver delightful solutions for all types of users of financial products.

While the User Research practice is well-established at Blend, we’re looking for a dedicated individual to help shape the future of the function—as a contributor and ultimate leader—driving impactful initiatives first within the HBJ team, while identifying how best to resource a research team, growing its impact across Blend’s family of products.

To be successful in this role, you'll need to be someone with a dedicated mindset towards making things happen. You can understand the big picture, take ownership, and tackle problems wherever they arise. Given the nature and scope of the role, domain knowledge(or a deep curiosity and motivated interest to learn) in financial services is highly valuable, though not required.

How you'll contribute:

  • Work closely with leaders in Product and Design to identify key research opportunities that will help enable stronger innovation along the HBJ through a deep understanding of customer, partner and consumer expectations/needs.
  • Advise and support all HBJ Product verticals(Insurance, Realty, Moving Services, Title, etc.) as well as the HBJ horizontal Product and Design team, informing how each integrates research into their daily activities.
  • Work directly with Product Design to inform and validate effective solutions to user problems
  • Lead an inclusive process that fosters an environment of shared ownership of user outcomes by facilitating research alongside the team. Teach us, help us be better user advocates.
  • Advance our ability to effectively communicate research insights in ways that make them easily accessible and actionable by key stakeholders
  • Mentor colleagues along the way by providing support, feedback and critique
  • Execute in a dynamic environment with ambiguity

Who you are:

  • 5 years of relevant work experience within User Experience, Human-Computer Interaction, applied research setting, and/or product research and development.
  • A deep understanding of different research methods, including when and how to apply them during each product phase
  • A strong understanding of product design, including system design
  • Excellent communication skills and aptitude to explain decisions
  • Case Studies demonstrating a systematic approach to complex product problems
  • Experience strategizing and executing with product and engineering teams
  • The ability to generate alignment across a broad, fast-paced organization
  • Collaborative instincts as a default, sharing early and often
  • Outstanding documentation skills
  • Able to direct the work of others
  • Curiosity to learn more about the domain
  • Has shipped something that people use

Benefits:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
  • Daily meal stipend for non-regularly remote employees during COVID-19 (and lunch, dinner,snacks, and Pizza Fridays provided in offices outside of COVID-19)
  • Diversity and inclusion training 
  • Weekly mindfulness meditation class
  • Weekly remote company all-hands 
  • 4 months of paid parental or personal leave
  • Flexible work schedule, with open vacation policy and companywide mental health days during COVID-19
  • Work from home office set up stipend and internet stipend during COVID-19

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.
Notice at Collection for California Applicants 

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases

Location

415 Kearny Street, San Francisco, CA 94108

What are Blend Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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