About Us

UJET is the world’s first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Opportunity 

We are looking for an experienced UX Designer who can take ownership of UX and UI design across the UJET product stack, from our platform portal, including configuration and reporting, agent communications adapters, to our consumer facing web and mobile applications. You will make our product more user-friendly and intuitive to attract and retain customers, by creating clean, modern user interfaces and optimized workflows to enhance user experience.

Responsibilities

• Create wireframes, UX workflow prototypes, animations, icons, and final UI designs and style guides
• Drive and maintain design excellence across projects and all UJET applications
• Analyze and incorporate required product specifications and functional user interactions in your UX designs
• Prepare for, manage, and perform user research and usability testing; gather and distill findings to guide UX improvements, solutions and recommendations 
• Create design solutions for various distinct user personas 
• Maintain, extend and evolve our UX design library to ensure design consistency across UX components and support product implementation efficiencies
• Experience and drive to work in an iterative and agile development environment
• Help extend and establish solid overall ADA accessibility compliance across the UJET platform
• Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams
• High level of initiative and experience to successfully define and guide product design from conception to launch with minimal supervision
• Collaborate with stakeholders, product managers, end users, engineers, and other UI designers to implement intuitive UX interactions and effective workflows and attractive UI designs
• Stay informed about competitor products and industry trends

Requirements

• 5+ years of experience in UX or interaction design with heavy emphasis on intuitive, human-centered design methods
• An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released products
• Solid knowledge on how to manage efficient, effective user feedback and research projects, including practices like: focus groups, user studies, data analysis, card sorting and similar exercises
• Ability to understand and distill complex problems into elegant, informed solutions
• Ability to articulate and champion your design solutions based on human-centered design principles and incorporating research data
• Strong knowledge of interaction design and information architecture
• Well versed with Agile SDLC methodologies
• Experience creating:
  • Design solutions for B2B platforms
  • Data visualization UIs (dashboards, reporting)
  • Mobile applications
  • User interfaces for consumers and business users
• Expert knowledge and utility of professional design tools. Experience with Figma is a plus
• Solid experience creating UX designs that meet ADA compliance standards, including: colors, contrast and support for functional, interactive accessibility 
• Knowledge of HTML/CSS/JavaScript and/or a solid understanding if their capabilities
• Strong analytical and problem-solving skills with business-oriented approach
• Strong communication skills
• BSc in Digital Art, Graphic Design, User Experience, Computer Science, Engineering or other related area

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).