UX Research Lead

| San Francisco
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DoorDash’s mission is to disrupt the future of delivery logistics. We operate in a unique three-sided marketplace: balancing the needs of Consumers, Dashers, and Merchants. We are proud to have become the top food delivery service in the US, and are quickly expanding our services beyond food delivery, and also tapping into multiple international markets.

At DoorDash, the needs of all of our customers are at the forefront of the product strategy. We deeply believe that the best customer experience is synonymous with the success of our business in the long run. The User  Experience Research team plays a pivotal role, discovering high-impact insights that enables DoorDash to build delightful products that solve our users’ — Consumers, Merchants, and Dashers — problems. This is where you come in.

UX Research informs all aspects of the product lifecycle, from product strategy and problem definition to iteration and evaluation. Our team’s focus is on defining and prioritizing problems. When the problem space is well-defined, testing solutions is more objective. We partner with product and design to test solutions early and often, ensuring better product-market fit.

The User Experience Research Team is seeking an experienced UX Research Lead for the following teams.

Dasher Experience: DoorDash drivers (A.K.A. Dashers) are at the heart of the company’s logistics business. The team’s mission is to help Dashers reach their financial goals through flexibility and stability.  As a UX Research Lead on the Dasher team, you will have an impact on the millions of driver’s experience throughout the lifecycle, from onboarding, scheduling, and delivery to tracking earnings and ratings.

New Verticals: The New Verticals team is in charge of enabling DoorDash to offer and deliver goods beyond food; like groceries, convenience, essentials, pharmaceuticals, retail, and more. The team’s end goal is to do for last mile logistics what AWS did for cloud computing -- enable any third-party business to plug into our platform and have their items delivered, on-demand, anywhere in their city. As a UX Research Lead, you will help the team make the right decisions to define the strategy and inform the roadmap for these new verticals.

DoorDash's research team is still small but mighty, which means you’ll get to shape the research culture and process from the ground up and get to drive big and meaningful product decisions.

The ideal candidate will be comfortable operating at highly strategic and tactical levels, switching between them effortlessly. You will have a track record of leveraging insights to build consensus with large cross-functional teams and of building trusted relationships with senior product leaders. 

What You’ll Do
  • Work with product managers, designers and other stakeholders to understand the pod’s research needs and create a research roadmap
  • Design and execute a variety of research studies, including field studies, usability tests, concept tests, group discussions, etc.
  • Synthesize findings into meaningful themes, turning them into actionable and impactful reports
  • Generate insights that shape how product teams think, ranging from short-term to long-term product strategy
  • Build a trusted partnership with product managers, designers and other stakeholders to influence the product roadmap to deliver on research insights
  • Partner closely with marketing and analytics to develop a deeper understanding of our customers and surface opportunities to senior product leadership to inform the roadmap
  • Act as a research thought leader and advocate for our customers

What We're Looking For

  • 6+ years of experience in user research related to software and digital experiences
  • 2+ years of experience of driving research and product roadmaps
  • Familiarity with a wide variety of qualitative research methods such as: usability, 1:1 interviews, concept testing, ethnographic-style fieldwork, group discussions, card sorting, workshops, remote studies, etc.
  • Experience designing and summarizing surveys
  • Excellent communication, presentation, and writing skills
  • A proven track record of successful partnership with product managers, designers, analytics, engineers, and other business partners
  • Ability to work independently and take initiative to solve problem

Nice to Have

  • MA/MS or PhD in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related field
  • Visual communication skills
  • Successful experience coordinating complex cross-functional processes
Why You’ll Love Working at DoorDash
  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.
About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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Location

Our office is located in the SOMA district, walking distance to many restaurants, bars, and public transportation.

What are DoorDash Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
DoorDash reimburses employees up to $75 per month on fitness activities.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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