UX Research Operations Lead

| San Francisco
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DoorDash’s mission is to disrupt the future of delivery logistics. We operate in a unique three-sided marketplace: balancing the needs of Consumers, Dashers, and Merchants. We are proud to have become the top food delivery service in the US, and are quickly expanding our services beyond food delivery, and also tapping into multiple international markets.

At DoorDash, the needs of all of our customers are at the forefront of the product strategy. We deeply believe that the best customer experience is synonymous with the success of our business in the long run. The User  Experience Research team plays a pivotal role, discovering high-impact insights that enables DoorDash to build delightful products that solve our users’ — Consumers, Merchants, and Dashers — problems. This is where you come in.

The User Experience Research Team is seeking an experienced Research Operations Lead to establish and direct our Research Operations practice. This role will develop and optimize processes that enable research activities. These processes will enable DoorDash to better understand all our customers — diners, merchants and drivers — helping us create better experiences and better serve them.

You’re excited about this opportunity because you will…
  • Manage, develop and optimize complex processes that support research operations including project intake, project management, project dashboards, research study coordination and recruiting
  • Identify and recruit participants — across consumers, merchants and drivers — for UX Research studies, as well as research led by designers, product managers and business operators
  • Manage research participant experience including screening, scheduling, logistics and incentives
  • Support teams operating research surveys with logistics and feedback on survey quality
  • Manage vendors contracts in partnership with procurement, legal and security & privacy
  • Identify process, tools, and/or documentation that improve the operations of the UX Research Team
Special projects
  • Define, build and operate research and usability labs in our new headquarters
  • Represent UX Research in handling data compliance
  • Create and manage our participant database
We’re excited about you because you have…
  • 5+ years of experience managing projects and operational programs for UX Research
  • Experience laying the foundation for and scaling an in-house research operations practice
  • Experience with UX Research tools and resources such as Survey Monkey, Validately, Qualtrics, and research participant providers.
  • Proficient working with databases and SQL queries
  • Expert in project management software, spreadsheets and GDocs
  • Extremely detail-oriented with great time-management while understanding the big picture
  • Excellent communication skills
Why You’ll Love Working at DoorDash
  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.
About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Check out the Design Team blog or the DoorDash Corporate blog to learn more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

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Location

Our office is located in the SOMA district, walking distance to many restaurants, bars, and public transportation.

What are DoorDash Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
DoorDash reimburses employees up to $75 per month on fitness activities.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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