UX Researcher

| San Francisco
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About Varo

Varo is an entirely new kind of bank. All digital, mission driven, FDIC insured, and designed for the way our customers live their lives.


We're on a mission to bring financial inclusion and opportunity to all hard-working Americans. Through our mobile app, we offer premium bank accounts that have no minimum balance requirement or monthly account fees, high-interest savings accounts, short term lending and solutions to help customers stretch their paycheck, build credit and start saving. Our tech-first products are designed to make money work for everyone and help customers and communities build greater financial resiliency.


Varo is distinct from other fintechs: we've made history as the first and only consumer fintech to be granted a full national bank charter by the Office of the Comptroller of the Currency (OCC).


Varo Bank represents the evolution of a new generation of banks that are born from innovation and built on technology to empower consumers and businesses.


Our team combines the best of both consumer tech and banking, and we’re wildly passionate about helping our customers. Our teams are based in San Francisco and Salt Lake City. Privately held, we’ve raised over $482M to date, from leading institutional investors and strategic partners including Warburg Pincus, The Rise Fund, Gallatin Point Capital, Harbourvest Partners, Progressive Insurance, and Russell Westbrook Enterprises.


Varo is entrepreneurial, collaborative, enthusiastic, customer-oriented, fast-paced, and multicultural. This is an open and relatively flat organization that puts an emphasis on collaboration, sharing ideas and information. For a relatively early stage company, Varo is grounded in a strong set of values and takes pride in the diversity of its employees and board. 


Varo. A bank for all of us.


About the UX Research Team

We’re a dedicated, insightful group of out-of-the-box thinkers. We’re deeply committed to Varo’s mission and collaborate closely with teams across the company, including Design, Marketing, Product, and Data Science. 


About the UX Researcher Role

As a UX Researcher, you’ll keep Varo aligned with its mission to help people improve their financial health. We’re looking for someone who’s smart, versatile, and has a strong background in UX research methodologies. Flexibility, empathy and compassion are required elements for success. 


You will be embedded in a multidisciplinary team (Design, Product, Content, Marketing) where your main focus will be evaluative research. You’ll run usability sessions and surveys. You’ll help the design and product organizations understand how users think about their money and financial goals. You’ll also provide context for how our customers live so Varo can make intelligent, customer-centric products. You enjoy working cross-functionally and create shared knowledge between disciplines. You build strong relationships with peers and your team. You understand what research can and can’t answer, and proactively suggest alternate approaches when research isn’t the right vehicle for the problem. You’ll also have the opportunity to collaborate with other researchers on generative work and competitive analysis, etc.


You’re excited about learning how a bank is built from the inside. You actually look forward to geeking out on larger structural issues in the US economy, financial improvement initiatives, payments infrastructure and the inner workings of loan products.

What you'll be doing

  • Play a key role in the research function, owning projects from start to finish.
  • Create concise, actionable research documents that add clear value to the company.
  • Help create methodologically appropriate research plans for each major research need--within time and budget constraints.
  • Lean towards qualitative methods, but know when and why to use quantitative methods.
  • Involve your stakeholders in the execution of your research project. 
  • Make sure your findings and recommendations get to the right people in the right way and at the right time--through emails, Slack messages, informal meetings, and formal presentations.
  • Agile, creative, a good communicator who thrives in a fast-paced environment

Required skills, experiences, and traits

  • At least two years of work experience as an in-house product and/or consumer insights researcher.
  • Experience employing User-Centered Design methodologies; user interviews, heuristic analysis, design evaluations, survey design and iterative design cycles.
  • Strong methods training: B.A., MA, or related work experience/background.
  • Deep expertise in multiple methods; working familiarity with several more (e.g., interviews, surveys, usability tests, diary studies, experiments, field studies, etc.)
  • Experience working with researchers whose skill sets complement your own (you’re a qual researcher who loves working with quant colleagues)
  • You’re hungry, passionate about the field, and want to learn.

Our Core Values

- Customers First

- Take Ownership

- Respect

- Stay Curious

- Make it Better


Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Learn more about Varo by following us:

Facebook - https://www.facebook.com/varomoney

Instagram - www.instagram.com/varobank

LinkedIn - https://www.linkedin.com/company/varobank

Twitter - https://twitter.com/varobank

Engineering Blog - https://medium.com/engineering-varo

SoundCloud - https://soundcloud.com/varobank


Beware of fraudulent job postings!

Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Location

222 Kearny St, San Francisco, CA 94108

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