Director of Partner Success

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

About the role

The Director of Partner Success will be pivotal in building and scaling Two Chairs’ most critical payer partnerships. This high-impact role will lead our partner success strategy, combining account management, strategic planning, and relationship building to strengthen and expand our relationships with health plans. 

You’ll work closely with cross-functional partners to manage and grow our payer partnerships. You’ll embed yourself in our partners’ organizations and develop a deep understanding of their strategic priorities and needs to identify new opportunities and inform our overall go-to-market strategy. 

As partnerships grow and expand, you will define a strategy to build the Partner Success team, including identifying needs, defining roles and responsibilities, and leading and developing the team.

Core Areas of Responsibility

Building Deep Strategic Partnerships

• Develop and implement strategies to embed Two Chairs deeply into partner organizations, driving results through creative and proactive initiatives.
• Maintain and cultivate current partner relationships and develop new relationships with key stakeholders and subject matter experts within our partners’ organizations.
• Communicate regularly and proactively with our partners to identify mutual growth opportunities and deepen collaboration.

Partner Management & Growth

• Define, own, and drive the company’s partner success objectives across all partners.
• Balance the execution of day-to-day partner management with progress on long-term growth initiatives. 
• Expand on key partner success learnings and incorporate them into our playbook for future partner needs.
• Ensure consistent and high-quality partner service by proactively addressing immediate issues and collaborating on long-term strategic solutions.
• Identify opportunities to expand Two Chairs’ presence within our partners' membership and collaborate cross-functionally to evaluate their feasibility.

Strategic Planning & Execution

• Lead the development of strategic roadmaps for each partner, incorporating market insights, partner priorities, and emerging opportunities that align with Two Chairs’ offerings.
• Collaborate with the Strategic Payer Partnerships team on the renewal and expansion process.
• Monitor industry trends to identify areas for partnership innovation and alignment proactively.

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Build a deep understanding of Two Chairs’ approach, services, and value proposition.
• Develop strong relationships with key stakeholders at Two Chairs and within our partners’ organizations.
• Execute existing partner strategic plans and adapt them based on new needs and insights. 
• Lead account expansion to new service lines launched in 2025.

 Where you’ll make an impact in the first year:

• Implement strategic partner roadmaps, driving measurable growth and impact.
• Strengthen our relationships with each partner and build durable foundations for long-term success.  
• Evolve our Partner Success playbook to allow us to scale our operations to many more partners efficiently.
• Expanded partner coverage and set us up for growth in our new service lines

 You’ll be successful if you have:

• Experience as the direct owner of health plan accounts and relationships
• Proven expertise in client Services and strategic partnership management: A track record of achieving high client satisfaction, partner growth, and successful payer renewals. 
• Exceptional relationship-building skills: Ability to foster productive relationships with partners, including executives, to drive long-term business impact and organizational goals while managing multiple partners simultaneously and balancing strategic priorities with service excellence.
• Strong communication and analytical skills: Outstanding written and oral communication skills, including superior presentation abilities and the ability to create and present data analyses that drive strategic decision-making and effectively inform partners.
• Operational and strategic excellence: A proven ability to prioritize and manage multiple projects while holding yourself and others accountable for deadlines and deliverables, seamlessly transitioning between day-to-day execution and managing long-term initiatives, and successfully navigating internal and external needs with creative solutions.
• Adaptability and resilience in high-growth environments: A capacity to thrive in fast-paced, dynamic settings by adapting quickly to evolving priorities, maintaining a positive and proactive mindset, and bringing enthusiasm, initiative, and creativity to maximize partner success and organizational growth.
• Commitment to collaboration and service orientation: A collaborative spirit and strong service mindset, focused on creating value for partners and driving shared goals and outcomes across multiple functions.
• Leadership and influence: Demonstrable experience serving as the voice of our partners internally with a track record advocating for investment in the growth and satisfaction of partners and driving a sense of shared ownership of partner success across the organization
• Bay Area Location (preferred): Proximity to Two Chairs’ offices to enable close collaboration with key partners and a willingness to travel for key client meetings and team events

Compensation & Benefits

The salary range for this full-time, exempt role is $175,000 -  $238,000. The final offer is dependent on the qualifications and experience of the candidate hired. New hires can reasonably expect an offer between $175,000 and $207,000.

Additional perks and benefits:

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• 401(k) Retirement savings options
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave

Outreach Notice to Applicants

We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.