Division Vice President, AI Safety

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

We are seeking a Division Vice President, AI Safety, who will serve as the leader for our entire AI Safety business - the fastest-growing part of TaskUs. This is a critical, executive-level leadership role responsible for owning the end-to-end success of the AI Safety division, from GTM strategy and sales growth to operational excellence and cutting-edge research. 

The successful candidate will be a proven entrepreneur-operator, adept at both growing and running a high-stakes, specialized business within the AI ecosystem. You will be the internal and external face and voice of TaskUs's commitment to making Generative AI models helpful, honest, and harmless.

Key Responsibilities:

1. Business & Financial Leadership 

• Own P&L and Growth: Drive the AI Safety business to achieve aggressive revenue targets in new incremental AI Safety bookings in 2026.

• GTM and Sales: Define and execute the global GTM strategy. Lead efforts to expand the AI Safety portfolio with existing clients and secure new foundational model builders, Mag7, and Fortune 500 accounts.

• Executive Relationships: Leverage existing relationships with key decision-makers in top-buying companies to open doors and secure major commitments.

2. Specialized Operations & Delivery

• Operational Vision: Set the strategic vision for a complex hybrid operating model that combines TaskUs FTEs and freelance "Taskers" across generalist and specialist domains (e.g., math PhDs, linguists, engineers).

• Leadership and Management: Lead and scale the core division teams, including Specialized Operations and Data Quality. Drive hiring and development to build out the team in H1 2026.

• Client Partnership: Act as the ultimate operational point of contact and escalation for strategic clients, ensuring operational delivery exceeds expectations and drives strong, profitable relationships.

3. Thought Leadership & Innovation

• Research & Standards: Oversee the Research function to publish novel research in AI Safety and data quality. Co-create industry standards with clients.

• Market Presence: Be the external face of AI Safety for TaskUs. Speak at industry events and conferences to influence executive-level decisions and enhance mindshare.

• Analyst Relations: Drive efforts to ensure TaskUs is recognized as a leader in analyst reports (e.g., inclusion in top right quadrant). Secure client commitment for named case studies and testimonials.

4. Technical Strategy & Systems

• Technology Ownership: Own the ML Engineering/MLOps function, ensuring the necessary tools and infrastructure are in place for safe, high-quality, and efficient LLM data quality programs.

• Systems Thinking: Apply systems thinking to relentlessly seek cross-cutting process and technological enhancements to boost program performance and client success globally.

Required Qualifications:

• Experience: 12+ years of progressive leadership experience in enterprise client management, BPO operations (in a leadership role), or top-tier consulting, with a focus on data quality or AI services.

• Domain Expertise (The Maven): Deep domain knowledge of GenAI data quality techniques and trends, including hands-on experience running, buying, or selling LLM data quality services with a foundational model builder, AI solutions firm, or top-tier consulting firm. Must be at a conference keynote speaker level of expertise.

• Operational Acumen (The Operator): Proven track record of building and running complex LLM data quality programs and expertise in enabling hybrid operating models with full-time and crowd/freelance contributors.

• Commercial Acumen (The Seller): Demonstrable success in growing a business (selling) in the AI/Tech space, with a history of hitting aggressive bookings targets.

• Leadership (The Leader): High-EQ leader, operator, and negotiator with a proven ability to influence in a matrixed organization and rally global teams without direct line management.

Location:

• US - Remote

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.