Some people go to work.
At RingCentral, you’ll change the way the world works.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Information Technology (IT) Team to make sure we stay ahead of the competition.
AV Engineer (Belmont, CA)
RingCentral is seeking an AV Engineer to provide exceptional, high quality, professional support to RingCentral's physical and virtual events. The primary responsibility is to facilitate events for internal employees as well as external partners. These events may be virtual, at a RingCentral location, offsite or a combination of these. The AV Engineer is expected to install, maintain and support the hardware, , operating system, and applications residing on the RingCentral IT AV environment with the sole purpose of ensuring that the IT services adds value, is cost effective, reliable, updated, and available to RingCentral businesses and executives.
Engineer Audio/Video (AV) solutions by understanding business requirements, working with hardware, software, applications, network, telecom and mobility vendors and/or internal RingCentral departments on AV solutions.
Conduct online webinars using RingCentral’s platform or other platforms.
Set up and manage onsite AV equipment for small, medium and large events with onsite and remote participants.
Coach presenters and participants on best practices for events.
Partner with vendors to evaluate, recommend, purchase, acquire the technical competencies in the solution, and complete the creation of the solution.
Design, build, implement and maintain AV solutions creating the standard/solution, test plan, define and publish productivity and progress metrics, define rollout phases and identifying pilot scenarios, create feedback mechanisms, training, documentation, and communications plans.
Provide project management of the solution including expense / budget, defining the project, resource requirements, creating a project plan, develop project description, major milestones, timelines, and maintenance of project documentation.
Provide improvement, engineering, development, maintenance and deep support of AV services and AV related processes and procedures.
Provide service and/or technology leadership owning and presenting to management the direction and roadmap of the AV services / technologies for RingCentral.
Provide documentation, training and deep level support for the company’s AV solutions
Understand and recommend solutions such as replacement/upgrade of existing hardware, software, applications, self-help guides, process improvements, knowledge base, etc. to eliminate incidents and service requests.
Provide deep support for escalated AV issues as well as complex move, add, change and delete requests coming through the ticketing system.
Provide prompt and reliable AV technical support for the VIP and Executives in the company.
Participate in repair/maintenance/support of IT hardware, software and applications
Ensure AV standards and solutions are in place and updated.
Manage Vendors and work closely with facilities to ensure a smooth buildout of AV solutions
Provide communications on all escalated issues to management and other support teams. Ensure timely follow up and status updates until issue is resolved.
Qualifications and Skills:
Bachelor's degree in Information Technology, CS, MIS, Business, or related field
Minimum of 2+ years of designing, recommending, engineering, implementing, and supporting AV technologies
Strong understanding and experience with a wide range of AV technologies which include but is not limited to AV control systems, mixers, AV switcher, microphone, cameras, presentation clickers, and other technologies/solutions related to this role.
Strong project, portfolio and resource management skills.
Ability to resolve issues quickly and develop / pivot to backup solutions for events
May be required to be on call 24x7 to provide support for AV related events and activities.
Must be able to lift over 50lbs, carry AV equipment, TV, desktops, laptops, and misc. Peripherals. Must be capable of navigating a push cart or hand truck.
Ability to stay cool, calm, and collected under pressure. Ability to work with little or no supervision from direct manager
Demonstrated analytical and problem-solving skills
Excellent customer service and communications-oriented skills with the ability to handle sensitiveand challenging support situations with a calm and methodical approach.
Detail and results oriented; skilled at both planning and hands-on execution. Ability to excel in a team-oriented, collaborative, and fast-paced environment
Excellent ability to facilitate meetings with multi-organizational stakeholders, understanding explicit and implicit deliverables
Excellent written, verbal, and presentation skills
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program
RingCentral’s IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job—planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.