At Fictiv, we’re inspired every day by our customers and teammates

You’ll have the opportunity to interact with some of the most renowned companies on the planet who make physical products loved by millions. You’ll be working with some of the highest quality and most talented vendors who produce what seems impossible to produce. You’ll be surrounded by a wicked awesome team (think PhDs, Ironmans, artists) who are obsessed with winning the hearts and minds of product engineers and designers who are literally building the future (think autonomous cars)... today.

Fictiv has developed a revolutionary platform for connecting the manufacturing ecosystem and removing the barriers to bringing new products to market at unprecedented speed. With this platform and our amazing network of customers, manufacturers, and strategic partners, we are building valuable new connections which span the entire product development process. From initial concept and engineering validation to volume production and logistics, Fictiv holds a unique position at the nexus of the manufacturing industry.

Impact in this Role

The Business Operations and Strategy (BOS) team defines the future of Fictiv (an innovative leader in product manufacturing). BOS is the driving differentiator between traditional contract manufacturing and how Fictiv is disrupting and reducing the inefficiencies/prohibitive costs traditionally constraining new product development. The BOS team develops and implements strategic initiatives for Fictiv that remove inefficiencies and improve productivity by analyzing workflow impact for both the Operations team and key interfacing teams Finance, Sales, Engineering Architecture, and Customer Support.

The BOS Manager will report to and support the Director of the BOS team in moving the needle on strategic initiatives by delivering on key strategic milestones. Focused primarily on strategic sourcing and global logistics, costing and design for manufacturability (DFM), and order fulfillment and quality.

BOS is critical to Fictiv in achieving our stated objectives for the Series C funding by streamlining and automating workflows to massively decrease the time from design to delivery of parts, products and programs. This high impact global team is comprised of 10 experts spanning from Product Engineering and Manufacturing to Data Analysis to Systems Architecture and Data Integration located both in San Francisco and in Guangzhou China.

What You’ll Be Doing

• Generate system and process strategies to eliminate inefficiencies and help streamline critical process paths.
• Identify inefficient systems processes through data analysis and qualitative user research
• Work with the data analysts team to create data visualization dashboards on KPIs
• Execute on cross-functional plans for initiatives, clearly and transparently communicating upwards and outwards
• Collaborate closely with product, sales, finance, and engineering on the development, QA, and release of products to ensure a successful rollout across the entire organization
• Partner with the fulfillment team to leverage learnings from existing part fabrication and simple assembly orders into actionable insights for complex builds for large bill of materials
• Ad-hoc reporting on company performance in key focus areas
• Identify and define partner network gaps to ensure Fictiv is equipped to expand to and fulfill orders in new geographies - Japan, Taiwan, Philippines
• Collaborate with the strategic sourcing team and the business development team to ensure the manufacturing partners are available as we expand to new verticals
• Partner with consultants and/or engineering teams to help assess and make decisions on critical business systems (ERP, PLM, PDM, etc).
• Development of training materials and execute training for internal and external stakeholders during system and process implementation
• Administer and manage corporate system configuration to meet business requirements
• Perform business process gap-analysis on existing systems and processes and provide recommended solutions.
• Assist the Director of BOS in defining business requirements, system validation, process documentation, and implementation of system enhancements.

Ideal Background

• B.S. in Mechanical Engineering, Computer Science or a related field.
• Minimum 10 years experience in Mechanical or Systems Engineering role.
• Minimum 7 years experience implementing internal system & process optimization initiatives
• Minimum 6 years people management experience leading a support operations and engineering teams.
• Minimum 7 years experience with/in manufacturing factories (domestic + off-shore).
• Minimum 7 years proven continuous improvement analytical experience from a similar role, including project management and business analysis with an excellent understanding of continuous improvement concepts.
• Ability to set-up, facilitate and lead service improvement sessions with a range of business stakeholders (incl. experience of process/value stream mapping).
• Demonstrated experience using Salesforce, Business Intelligence Platforms (Sigma, Tableau, etc.) and Python-based ERP systems.
• Demonstrated experience with implementing PDM & PLM systems for engineering, manufacturing, and quality documentation.
• Demonstrated experience performing live training sessions for internal and external stakeholders during system and process implementation.
• Demonstrated experience administering and managing corporate system configuration to meet business requirements.
• Demonstrated experience with leading and coordinating cross-functional initiatives.
• Provide deep analytic support and business context to identify and drive critical growth initiatives.

Desired traits

• Strong presentation and public speaking skills.
• Self-starter who’s comfortable with ambiguity and asking questions.
• Excellent problem-solving skills.
• Strong communication skills - adept at creating visuals to tell a story.
• Ability to work on several projects concurrently.
• Adept at shifting priorities while maintaining a degree of organization and control.
• Strong Project Management skills.
• Strong problem solving and critical thinking skills.
• Strong in documenting business processes and communicating system requirements.

About Fictiv (www.fictiv.com)

Fictiv is transforming how teams design, develop and deliver the next generation of hardware products.

Fictiv is a manufacturing platform and the most efficient way to fabricate parts. Powered by a distributed network of highly vetted vendors, Fictiv provides the critical infrastructure teams need to streamline prototyping and accelerate development cycles. The online interface makes it easy for customers to get instant quotes, review manufacturing feedback, and manage orders—all through a single service.

We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.