Customer Success Engineer - Viralspace.ai
We’re looking for an enthusiastic Customer Success Engineer to join our team at Viralspace and work on our mission to enable marketers to be driven by data, rather than guesswork. In addition to working on the technical setup for onboarding our clients, you'll be developing along side our engineers on AI/ML models and further automating our onboarding process. As a part of a small and cross-functional team, you'll have the opportunity to delve into other areas of the technology stack and grow your skills as a customer success engineer. We are looking for a self-starter who is customer centric, hungry for growth, passionate about building innovative products that will directly impact our unicorn and Fortune 500 clients to join our team. This role can grow into a manager/leadership position in the future.
What is Viralspace?
At Viralspace, you'll be joining a nimble startup backed by a much more established company on the path to IPO. We're a Bay Area-based startup that came out of Stanford and operated independently since 2019. We recently joined forces with Smartly.io, the leading social advertising tool, to lead their creative optimization efforts. Viralspace will remain a fully independent business line backed by all of the incredible resources, talents, and customers of Smartly.
The #1 factor that drives performance for digital ads is the creative, yet the creative decision-making process today is based on little more than guesswork. At Viralspace, we're changing that by using AI to help marketers make data-driven decisions about their ad creative. We use computer vision to tag millions of features across a brand's past ads, then present insights in a variety of AI-based software tools. Marketing teams at companies like TechStyle, Uber Eats, and Shapermint are our customers.
Smartly is on a mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation. They have an established suite of ad buying and creative template tools loved by 700+ clients (across over $6.5B ad spend!), and are starting to move into creative optimization with Viralspace. Smartly is based in Helsinki but has satellite offices across the US, including San Francisco, where this role is based.
Responsibilities
- Work with our customer success and engineering teams to do the technical setup of onboarding our clients.
- Provide technical setup for clients you've onboarded.
- Work with our customer success team to develop high impact customizations so our clients achieve the most success on our platform.
- Work on optimization and automations to our current client technical setup process
- Work with our AI/ML engineers to build high performing recommendation models for our clients.
QualificationsMinimum
- A BS degree in a technical field, or relevant industry experience
- At least 4+ years of customer success/solutions engineering experience
- Extensive experience writing production level Python code
- Extensive experience working with customer success and engineering teams to onboard clients.
- Experience working in Linux environments
- Experience working as part of a team as well as an individual contributor
- Self-starter and excited to work in a fast-moving startup environment
Preferred
- Demonstrate the ability to troubleshoot code in React, HTML, and Python
- Experience working with AWS
- Elementary experience in data analysis
- Experience working in the ad tech space
Meet Smartly.io
Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.
We manage 2.5B€ in ad spend and serve more than 650 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters.
As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 600 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.
We are currently running fully remote recruitment processes due to the global pandemic. Read more here.
Reasonable accommodation for people with disabilities
Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at [email protected].
