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Developer Advocate

| San Francisco | Hybrid
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
We are launching new products for DevOps/SRE with a product-led go to market and are looking for leaders to build a world-class function from the ground up.We want to win the hearts and minds of developers, DevOps and SRE teams everywhere by delivering value through innovative products and technical thought leadership. We are looking for an exceptional and inspirational Developer Advocate to join us. We believe DevOps and SREs are the true guardians of distributed systems and you will be the face of ServiceNow for these communities, helping them deliver true service resilience. In this role, you will create and present technical and human-centric content to engage the community. You must be a deeply technical storyteller, ideally with an operations background, who enjoys connecting with other technical practitioners and influencers and help them elevate their practice.
ServiceNow is a customer-first company. We're big enough to have resources and scale but small enough that a single person has a surprising amount of ownership and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping our users and customers thrive. Does that sound like an exciting place to work?
Responsibilities

  • Engage developers and SRE by creating innovative content, whether it is blog posts, videos, code examples, workshops, webinars etc.
  • Speak at industry events, meetups on trends and best practices for DevOps and SRE. Create proposals and CFP abstracts for speaking engagements.
  • Build extensions and integrations on top of published APIs.
  • Work with Product Management, UX and Engineering to source feedback to make our products, integrations, services and documentation better.
  • Host workshops, lead demos, hackathons and meet-ups to help developers understand and evaluate our product capabilities and contribute to our innovations.
  • Proactively engage and build relationships with the top SRE thought leaders and earn their trust to advocate the benefits and values of our product to SRE community.
  • Design and execute a plan to improve the developer experience with the products, which will include highly technical content and meetup and other events to promote the products and solutions to SRE and developers.
  • Have a strong vision for where the industry is going, and stay on top of new technologies, stacks, build proof-of-concept prototypes to try out new ideas or stitch together end-to-end solutions.


Qualifications
To be successful in this role you have:

  • 5+ years of experience as a Developer or Engineer across any relevant disciplines including cloud software development, SRE or DevOps.
  • Prior experience speaking at technology conferences, blogging and writing technical articles and contributing to popular open-source projects.
  • Excellent verbal and written communication skills with readily available references to recently published content.
  • Deep familiarity with modern cloud technologies, including AWS, Azure, or GCP; modern agile development practices, including DevOps and related toolsets.
  • A blend of experience at enterprises and startups.
  • Willingness to travel 30% post-pandemic


Preferred

  • Prior SRE or operations experience managing a production application stack.
  • 2+ years of experience as a Developer Advocate.
  • Active participation in existing open source or other technical communities


Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 , or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

101 2nd St #1400, San Francisco, CA 94105

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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