Developer Relations Leader
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Our roles aim to provide each person with meaningful impact and plenty of space to grow.
We want to win the hearts and minds of developers, DevOps and SRE teams everywhere by delivering value through innovative products and technical thought leadership. We are looking for an exceptional and inspirational Developer Relations leader to join us. In this role, you will make it easier for software teams to benefit from new products that we are launching, establish channels for the community to engage and provide feedback and build a following of raving fans. We believe DevOps and SREs are the true guardians of distributed systems and you will be the face of ServiceNow for these communities. This is a highly visible and prestigious role responsible for establishing and leading a DevRel function at ServiceNow that supports our expanding portfolio of products geared towards developers, DevOps and SRE. You must be a deeply technical storyteller who enjoys connecting with other technical practitioners and influencers and help them elevate their craft.
ServiceNow is a customer-first company. We're big enough to have resources and scale but small enough that a single person has a surprising amount of ownership and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping our users and customers thrive. Does that sound like an exciting place to work?
Responsibilities
- Build, support and inspire a community of DevOps and SREs through proactive direct engagement, with a bias toward ‘learning and listening’ and transforming community members to fans and advocates of the product portfolio we are building.
- Establish yourself as a trusted technical peer and community advocate by generating innovative content, whether it is blog posts, videos, code examples, workshops, webinars etc. You will have tremendous freedom in this space to be creative and generative with substantial support from our product and marketing org in this effort.
- Speak at industry events, meetups on trends and best practices for DevOps and SRE. Create proposals and CFP abstracts for speaking engagements.
- Work with Product Management, UX and Engineering to source feedback to make our products, integrations, services and documentation better.
- Develop workshops, lead demos, hackathons and meet-ups to help developers understand and evaluate our product capabilities and contribute to our innovations.
- Proactively engage and build relationships with the top SRE thought leaders and earn their trust to advocate the benefits and values of our product to SRE community.
- Design and execute a plan to improve the developer experience with the products, which will include highly technical content and meetup and other events to promote the products and solutions to site reliability engineers and developers.
- Have a strong vision for where the industry is going, and stay on top of new technologies, stacks, build proof-of-concept prototypes to try out new ideas or stitch together end-to-end solutions.
Qualifications
To be successful in this role you have:
- 3+ years of experience in a direct, hands-on community or end-user focused role such as technical community management and developer advocacy.
- 5+ years of experience as a Developer or Engineer across any relevant disciplines including cloud software development, SRE, DevOps, or related fields.
- Experience speaking at technology conferences, blogging and writing technical articles and contributing to popular open-source projects.
- Proven experience guiding and growing a community where you were a key factor in driving measurable positive outcomes.
- Proven willingness & ability to build plans out of chaos, to manage multiple work streams, to effectively set expectations among stakeholders, and to prioritize your work from a long list of asks.
- Deep familiarity with modern cloud technologies, including AWS, Azure, or GCP; modern agile development practices, including DevOps and related toolsets.
- A blend of experience at enterprises, startups, and in open source
- An established presence online as a thinker & leader in this space is preferred but not required (you will do this as part of this job!)
- Excellent communication skills as both a strong technical writer and a dynamic public speaker
- Willingness to travel 30% post-pandemic
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.