Development Manager (Multiple Openings)
JOB DESCRIPTION:
Responsible for managing and coordinating support and maintenance of RingCentral’s customer relationship management software systems.
JOB DUTIES:
- Coordinating cross-functionally to understand RingCentral’s customer relationship management (CRM) software systems and gather information regarding user needs and business requirements
- Developing plans and roadmaps for projects to develop and improve CRM software systems
- Managing projects to develop, implement and maintain CRM systems
- Collaborating and partnering with business units, technology teams and support teams to develop long-term and short-term goals for RingCentral’s CRM systems
- Analyzing and distinguishing user requests from true underlying needs to develop and align the vision and strategy for CRM systems
- Develop and maintain department resources relating to the development and modification of business processes and CRM systems
- Oversee and manage the project lifecycle for technical projects within the Sales, Services, Marketing, Finance and Quote-to-Cash software portfolios
- Developing project milestones and timelines for development, UAT, production validation and go-live activities
- Leading data management and migration activities within the department; Ensuring training and timely communication within the department to ensure adherence to project goals and timelines
- Consulting with other departments such as Security, SOX Compliance, Reporting and Production teams and participate in change management support to ensure projects are completed from end-to-end and meet the needs, interests and success criteria of the business.
REQUIRED SKILLS/TOOLS:
- Experience with NetSuite, Salesforce, CRM Systems, financial systems, Quote to cash processes, Billing ecosystems, Excel Macros, Pivot tables, VLookup, requirements analysis and design review, data reporting tools and project management is required.
EDUCATION/EXPERIENCE / QUALIFICATIONS:
- U.S. Master’s degree in Computer Science, Electrical Engineering or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor’s degree or foreign equivalent in Computer Science, Electrical Engineering or a related field plus five (5) years of related experience, is required. Within the foregoing parameters, any suitable combination of education, training and experience is acceptable.
*** Documentary verification of education/experience required ***