Director of Engineering (Buy)
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.
Introducing Our Hybrid Working Model
As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.
OVERVIEW
Instacart Customers Engineering is seeking a seasoned leader for the Buy Team. The Customers team is responsible for the Instacart apps (iOS, Android) and website. As such, the Customers team is blazing a trail on the future of e-commerce for groceries across the entire order lifecycle (from signup to checkout to delivery), as well as building world-class infrastructure to scale these experiences to millions of users. The multi-disciplinary team consists of mobile, frontend, applications, infrastructure, and ML engineers who work closely with cross-functional partners to solve real problems for real users in the real world!
The goals of the Buy team are twofold: To make sure customers have a delightful experience with Instacart once they know what they want to buy, and build world-class reliable infrastructure for order management and payments that can support fast but accurate modifications to complex systems to meet changing business needs. The components of the buy team are: Core order management and related infrastructure, Post checkout experiences, Order quality, Payments , Totals & Reconciliations, Discounts & Coupons, Tax, Payments Fraud/ Compliance, Admin/MassOps Automation.
Together these comprise a very significant part of the customer experience at the heart of Instacart’s infrastructure. The team is also at the nexus of the many sides of the marketplace with deep touchpoints with the fulfillment and enterprise organizations.
ABOUT THE JOB
- Lead an existing team of about 30 engineers with expected growth to 80+ in the next two years
- Manage multi-disciplinary team of frontend/mobile as backend and infrastructure engineers
- Heavy involvement in recruiting and hiring as the team and Instacart continue to scale
- Cross collaboration with Product, Design, Sales, and other functional areas of the company
ABOUT YOU
- Ability to inspire and lead team to continually perform at their highest level
- Domain knowledge/background in e-commerce; knowledge of order management and payments is a big plus
- Superior verbal and written communication skills
- Previous experience leading teams at hyper growth companies
- BS/MS Computer Science
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