Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone.

We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you.

About the Role

As a Dispute QA Specialist at Chime, you’ll be joining our rapidly-growing Risk Operations team to help us monitor and improve the quality of our dispute and chargeback operations. You’ll audit cases at every step of the investigative lifecycle using your sound judgment, critical thinking, and attention to detail, then compile and report key performance findings to the Investigations Team and Risk Management and other senior cross-functional leaders. As an issuer dispute operations expert, we’ll rely on you to help us ensure our investigations are efficient, accurate, and compliant, and that we are well-positioned to scale our operations as we grow to serve tens of millions of Chime members.

Responsibilities

• Audit Chime’s dispute and chargeback operations to ensure we are decisoning quickly, with a high rate of accuracy, and in compliance with Federal Regulations E and Z, among other applicable regulations
• Use internal and third-party tooling to identify and prevent potential compliance violations, and report on daily, weekly, and monthly intervention rate
• Investigate and respond to dispute related escalations from our cross-functional stakeholders
• Generate and disseminate reporting on team performance against quality- and timeliness-oriented service level agreement metrics 
• Analyze performance reporting to identify gaps and training deficiencies, and escalate resource needs as necessary
• Generate weekly recommendations for investigator coaching sessions
• Support internal and external audits and due diligence requests

Requirements

• At least one year of experience in financial services, preferably in compliance, risk management, trust and safety, and/or audit roles
• At least one year of experience in cardholder dispute operations, preferably supporting issuer dispute operations 
• You can analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a manner that is technically competent
• You can foster a cohesive and creative work environment with internal and remote teams, and across time zones
• You love knocking out the tasks on your checklist - you possess strong organizational and prioritizing skills
• A strong desire to work for a fast-paced, high-growth organization
• Advanced Microsoft Office or G Suite skills
• Dashboarding experience using data visualization tools such as Looker a plus
• Basic SQL experience and a desire to grow this competency a plus

What we offer

• Competitive salary based on experience, with medical and dental benefits
• Free snacks and drinks, plus weekly catered lunches
• Flexible vacation policy
• Monthly happy hours and company events
• Dog-friendly office
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank

We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.