Gladly is the customer service platform that revolves around people, not case numbers. We enable companies to talk to their customers they way people talk to their friends: seamlessly across voice, email, SMS, chat and social media.

What You’ll Do

• Code! You’ll help take projects through from concept to production.
• Learn a ton. You’ll be joining a startup going through its most exciting phase, working to solve hard problems with other engineers who have done it before.
• Teach us. Your fresh perspective and new ideas will help drive our engineering culture forward.
• Contribute to an environment of mutual respect, relying on your peers’ input to continuously improve.

About You

Above all, we’re looking for individuals with a genuine passion for solving problems, who contribute their best work as part of a team, and just get stuff done.

• 1+ years experience demonstrating high-quality software craftsmanship; via various project work or a history of building great products
• Can see the big picture: You’re able to understand requirements from other points of view, beyond just the spec. Your sharp design sense and focus on quality and simplicity ensures a great end-to-end user experience
• Solid coding ability in any language, with the desire to learn others. We mainly use Go, JavaScript, Node.js but welcome all sorts of other knowledge i.e. Python, Java, C++. Any production experience using modern UI frameworks (such as React) is a plus.
• You see getting code in front of customers as the true test of greatness. You prefer to ship and iterate, and even if it means you’re getting feedback before you’ve gotten perfection.
• You feel strong ownership of and responsibility for what you build.

Why Working at Gladly Rocks

We put people at the heart of our product, and we believe that they’re the heart of our company too.

• We value diverse perspectives and hire specifically to enrich our team with new ideas and experiences.
• Learning is a top priority. We actively structure teams and projects to maximize team member growth and opportunity.
• We believe in open communication and in sharing opinions, not in micromanagement.
• We have a strong work ethic but value life outside of work. We don't spend our entire lives in the office.
• Many of us have worked together at previous companies, and choose to work together again and again because we respect one-another .

You can also count on:

• Competitive salary and stock options
• Medical, dental, vision and life insurance
• Generous paid time off
• Generous paid parental leave
• 401K
• Flexible Spending Accounts
• Fitness stipend; and a beautiful office with a fabulous free gym on site
• Commuter benefits

This role is based in San Francisco's Financial District with easy access to public transit. Gladly is very well funded by Greylock Partners, NEA, Jetblue Ventures, and GGV Capital.
Gladly is proud to be an equal employment workplace and an affirmative action employer.