Together at Talkdesk, we’re building a future of brilliant customer

interactions. We have the cleverness, curiosity, and grit to make us a team of

customer heroes: thinkers, achievers, and dreamers who believe that our

world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win and within five years has become one

of the fastest growing companies in the world, a Forbes’ Next Billion Dollar

Startup, and has enabled 100,000,000+ customer interactions using our

platform. With backing from DFJ, Salesforce Ventures, and Storm Ventures,

and supported by the successes of our 1,500+ customers from SeatGeek to

Shopify, Talkdesk is disrupting a $22 billion stagnant market.

We’re now looking for the new members of the Talkdesk family - those

ambitious, driven, and collaborative individuals who thrive in a fast-paced

environment and will push us to do even greater things together. If you are a

world-class Engagement Manager and would like to help us shape the future

of Talkdesk, come along with us on our journey - your dream job is waiting!

Responsibilities:

• Understand customer use cases, formulate best practices, and
• document requirements (functional and technical) needed to address client
• needs
• Leverage strong technical acumen to identify process and technical
• solutions dynamically to unexpected situations.
• Build and grow global Sale Engineering team. Focus on high caliber
• candidates, repeatable process and exceptional sales cycle engagement
• Partner with internal teams such as Product, Support, etc. to assure
• timely delivery of feature requests, bug fixes and support requests

Requirements:

• 10-15 years of experience in leading Sales Engineering team, as a
• Senior member of the Sales leadership (Director or higher for a global team)
• A proven track record of managing and delivering IT projects for
• enterprise companies. Complete KPI management and methodology
• optimization
• Engaging personality and possesses a true consulting approach and
• ability to communicate technical concepts to people of all backgrounds and
• skill levels. Ability to communicate and manage escalations and maintain C
• level relationships
• A passion for helping people solve problems and proven ability to
• understand progressive technology
• Excellent verbal and written communication skills and meticulous
• attention to detail
• Mature demeanor and positive attitude, as well as discretion and
• sensitivity when dealing with clients
• Ability to work cross-functionally in a fast-paced startup environment
• Salesforce and other CRM experience preferred
• Travel requirement: up to 50%