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Head of Developer Experience

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Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

As the Head of Developer Experience, you will be responsible for how developers discover, onboard, build, and scale apps that complement Atlassian’s suite of products. This includes:Setting the vision and strategy for Atlassian’s developer experience and community, including partners and customers. Scaling a team that can help guide the developer community through all phases of the developer lifecycle. Offering mentorship and support to minimize developer pain. Scaling growth of our developers on Atlassian’s platform and encouraging the next generation of developers on Atlassian!You will lead the team responsible for:

- Partner engineering (high-touch dev engagement)

- Developer relations (1:many dev engagement including community, education, events, evangelism)

- Developer tooling and content (sample apps, projects)

- Technical support

- Developer + platform feedback

We're looking for a developer at heart, ideally having deep domain knowledge in professional development, distributed systems, and building SaaS offerings. You must be passionate about growing and nurturing developer communities. And a proven leader that can inspire a world-class developer experience team, distributed across the globe. With multiple products (Jira, Confluence, Bitbucket, Trello, Opsgenie) and frameworks to support (P2, Connect, Forge, webhooks), there is no shortage of opportunities to scale this function. This role will be a mix of execution and strategy, so if you love getting your hands dirty while reimagining how developers scale on the Atlassian platform, we believe this job is for you!

What you will do:

Set the vision

-Develop and champion the near and long term strategy for how developers discover, onboard,  build, and scale applications

-Prioritize and balance key initiatives based on data, feedback, and needs of the businesses and developers

-Define, drive, and own developer and business success metrics

Build the team

-Inspire and scale a kick-ass, high impact developer experience team

-Partner with customers, partners, and internal stakeholders to execute on our developer experience and platform strategy

-Drive and implement best practices for developer experience, engineering management, and organizational development

Scale developers

-Learn and understand the near and long term needs of customers, partners, internal stakeholders

-Define and own a best-in-class onboarding and technology elements of the go-to-market strategy for developer experience

-Help customers architect and develop applications, efficiently leveraging the right platform services

-Generate technical content (sample apps, SDKs, tech docs, integration guides, best practices, blogs, preos) to raise the bar on quality, yet lower the bar on time to get started

-Partner with peer functions and organizations to deliver the training and enablement developers require

-Streamline how we roll out new features and changes to the community (breaking changes)

-Provide technical support and troubleshooting for the developer platform, including collaborating with product, dev, and business stakeholders

-Engage and embrace the developer community (vision, events, hacks, meet ups)

-Improve developer satisfaction and grow the developer community

Drive change

-Be the champion for the developer community for the executive team

-Consolidate feedback and make technical recommendations to product and engineering teams to help evolve the platform

-Ensure recommendations and best practices are folded into our products as well as developer implementations

About you:

  • 15+ years as a developer and / or in developer experience, including leadership and management
  • Strong, passionate leader with demonstrable ability to encourage a team as well as challenge the status quo to shake it upExcel at leading a distributed team
  • Data-informed mentality and quantitative approach to scaling teams and setting prioritiesProduct-oriented attitude, putting customers and developers first
  • Well organized and dedicated at prioritization
  • Developer-at-heart, having built, led, and supported a scaled production-grade app at some point in your career
  • Deep understanding of developer operations, experience, and developer tooling
  • Ability to roll up your sleeves and get into it if needed (code test apps)
  • Passion for developer communities, working with the scrappiest of startups and the largest of enterprises
  • Superb communicator in written and oral forms to BOTH technical and non-technical audiences
  • Keen, multi-functional collaborator with a strong EQ and GSD demeanor
  • Efficient at working across both internal and external organizations, including customers and developers
  • Glass-half-full creative problem solver that doesn’t take no for an answer and will for what is right
  • Strong Java, Javascript, and web API standards skills to help speak the same language of Atlassian’s products and community

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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Jensen Bouzi
Senior Frontend Engineer & Tech Lead
AN INTERNAL APPROACH
Developing impressive tech products for customers — and themselves
Jensen Bouzi was a frequent user of Atlassian’s technology before joining the company. Now, as part of the Confluence Better Together team, he’s using it more than ever to expand Atlassian’s flexible reach through the very same parent products and third-party apps he used to rely on — giving him unique insight as a mentor and lead. “We extensively use our own products to manage our work: We’re simultaneously the creators and users,” Bouzi said. “This gives us a much more intimate understanding of the pain points our users face, enabling teams around the world to do their best work.”
Jensen Bouzi was a frequent user of Atlassian’s technology before joining the company. Now, as part of the Confluence Better Together team, he’s using it more than ever to expand Atlassian’s flexible reach through the very same parent products and third-party apps he used to rely on — giving him unique insight as a mentor and lead. “We extensively use our own products to manage our work: We’re simultaneously the creators and users,” Bouzi said. “This gives us a much more intimate understanding of the pain points our users face, enabling teams around the world to do their best work.”
What excited me most about joining Atlassian was the culture and prospect of working on products that I’ve used for years at other companies.
Tygrr DosRemedios
Product Manager
ACHIEVING GROWTH
Experiencing the freedom to forge your own path
After almost three years at Atlassian working in product integration, Tygrr DosRemedios recently joined the Beacon product team to help launch the collaboration security product from the ground up. “I had been wanting to break into product management, but it’s not always an easy process,” she said. However, thanks to the company’s Secondment development program, she was able to seamlessly grow into the role after a year-long trial period and full support from leadership. “I think the Secondment opportunity at Atlassian is what truly sets this company apart from the competition.”
After almost three years at Atlassian working in product integration, Tygrr DosRemedios recently joined the Beacon product team to help launch the collaboration security product from the ground up. “I had been wanting to break into product management, but it’s not always an easy process,” she said. However, thanks to the company’s Secondment development program, she was able to seamlessly grow into the role after a year-long trial period and full support from leadership. “I think the Secondment opportunity at Atlassian is what truly sets this company apart from the competition.”
Through my Secondment, I was able to experience the full scope of what a product manager does and realize if it’s a good fit — it has been one of the most challenging, rewarding and exciting roles I’ve experienced yet.
Ashleigh Christopher
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SEAMLESS COLLABORATION
Transforming autonomous growth into team experience
When Ashleigh Christopher isn’t busy improving experiences for Confluence content end users or expediting clean code to production teams, she’s more than likely learning a new skill — an opportunity she attributes to the company’s value of “be the change you seek.” “I had no experience with writing integration tests prior to joining the team, but I was provided the autonomy to learn best practices and implement them,” Christopher said. “Not only was I encouraged to grow, but also document and share my learning process with the larger team to expand our knowledge base!”
When Ashleigh Christopher isn’t busy improving experiences for Confluence content end users or expediting clean code to production teams, she’s more than likely learning a new skill — an opportunity she attributes to the company’s value of “be the change you seek.” “I had no experience with writing integration tests prior to joining the team, but I was provided the autonomy to learn best practices and implement them,” Christopher said. “Not only was I encouraged to grow, but also document and share my learning process with the larger team to expand our knowledge base!”
Atlassian is a great company to both build innovative products, like our automated frontend release tool, and level up your career all at once, thanks to our clearly outlined career development hub.

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
View full list of perks + benefits
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