Manager, Engineering - Customer Support Engineering at Wish (San Francisco, CA)

| San Francisco
Sorry, this job was removed at 11:38 a.m. (PST) on Tuesday, December 14, 2021
Find out who's hiring remotely in San Francisco.
See all Remote Developer + Engineer jobs in San Francisco
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

The Product team offers a rare opportunity to work on key company initiatives from building consumer mobile apps/websites, customer support systems, payment systems, user acquisitions. You will enjoy working with one of the richest social e-commerce data sets in the world, cutting edge technology, and the ability to see your insights turned into real products on a regular basis. Our engineers move extremely fast, while solving unusual and challenging problems. Our team is small and nimble. We release new code daily to ensure that engineers are able to iterate quickly, and make an impact immediately. We work on building features from the database level to the client facing apps. We cultivate an environment for smart, driven engineers to thrive.

We are looking for a Manager, Engineering to lead some of our exceptional team members and be a key driver to Wish’s continued innovation and success. Your experience will help build and enhance the Customer support engineering team by providing transparent leadership, mentorship, technical guidance and motivation. The team works in a fast paced environment on key enterprise initiatives and developing new features including building a new customer support system from the ground up. You will be in-charge of leading outstanding engineers and great projects in the team.

This is a unique opportunity to provide engineering partnership and product outcomes across multiple early stage business initiatives. The successful candidate will be highly collaborative and able to move from ideation to experimentation through iteration, while maintaining high levels of product quality. This role will require a high level of business acumen coupled with Full Stack technical depth and great cross functional team communications abilities.

What you'll be doing:

  • Own the Customer support system technically. 

  • Manage Engineering processes, workflows and schedules to support multiple high impact business initiatives

  • Lead and be highly involved in the evolution of a diverse engineering team capable of rapid iteration & delivery of technical solutions in an “incubator” style environment

  • Actively collaborate with business teams and product managers on product iterations

  • Support the engineering team by removing obstacles and establishing best practices to increase productivity and ensure your team produces extraordinary output

  • Provide technical/architectural guidance and direction to the engineering team.

  • Build a mid to long term roadmap to improve the quality of the system, setting clear directions for the team and anticipating challenges through strategic planning

  • Develop and nurture a positive and collaborative culture that embodies Wish’s values

  • Coach and mentor the team and support professional development and growth

  • Build and maintain an outstanding engineering bar. Can be hands on whenever necessary and be available for the team to help them technically.

  • Hire outstanding talents that raise the engineering standards and quality.

  • Manage all technical aspects of relationships with different stakeholders and take ownership of the implementations.




  • Degree in Computer Science or related field, or equivalent work experience

  • Self motivated, relentlessly focused on impact and able to operate under a great deal of independence

  • Highly collaborative leader with a desire to stay close to the code

  • 8+ years of Software / Application development experience

  • 2+ years of experience directly managing/mentoring 3 or more people

  • Proven experience scaling and managing multi-level engineering team

  • Demonstrated project management skills

  • Inspired by the mission of helping underserved consumers and small retailers thrive in a global, mobile first economy

  • Capable of leading rapid development and iteration in an “Incubator” style environment

  • Deep passion for the quality of our deliverables

  • Proficient in at least one of the popular programming language such as Python or Go

  • Proficient in at least one of the SQL or NoSQL databases(Eg. MongoDB, DynamoDB, MySQL etc.)

  • Bonus: Experience working with Microservices

  • Bonus: Experience working on consumer facing applications

  • Bonus: Experience with A/B testing

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases


Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

An Insider's view of Wish

What's the biggest problem your team is solving?

We are passionate about helping the company make data-driven decisions using experimentation. The team is dedicated to constantly improving our internal experimentation platform to make it more scientifically rigorous, robust, and user-friendly.


Senior, Data Science

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.


Manager, Software Engineering

What is your vision for the company?

When I first joined the company, I said ‘I firmly believe the best years for Wish are right ahead of us.’ I still believe this to be true. We have a long road ahead of us - before this vision is realized. It’s important to me that we bring everyone into the fold during this pivotal time in Wish’s history.

Vijay Talwar

Chief Executive Officer

What does career growth look like on your team?

My manager and I have been maintaining a growth plan that defines the core growth dimensions and comprehensive descriptions for each dimension at each level. In addition to clarifying expectations, this plan guides me to translate them into actionable and quantifiable milestones.


Software Engineer II

What are Wish Perks + Benefits

Wish Benefits Overview

Here at Wish, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, Wish covers 100% of insurance premiums for full-time employees and their dependents. And that's not all! In addition to our amazing benefits, we proudly offer many perks like fitness reimbursement, flexible work hours, generous paid time off, Wish cash, an ESPP program and many more...

Partners with Nonprofits
Wish proudly partners with Black Girls Code, University of Waterloo WiCS and Women Who Code through volunteering and hosting events.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Coming soon!
Diversity manifesto
Diversity Employee Resource Groups
Our Wish Employee Resource Groups, or WERGs as we call them, are employee-led organizations that help build awareness, educate and drive inclusivity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Mental Health Benefits
Employee Assistance Plan - Up to 5 in-person visits with a trained professional, per issue. Additional online benefits include legal, financial, childcare, and parental leave resources.
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Breakfast pastries.
Fitness Subsidies
Wish offers a fitness allowance.
Home Office Stipend for Remote Employees
New! All full time employees are eligible to receive a monthly work from home stipend.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.
Customized development tracks

More Jobs at Wish

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Wish's full profileSee more Wish jobs