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Mgr, Applications Development

| South Bay | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

  • Lead a team of technical and business savvy analysts to deliver solutions for Customer Success group
  • Define broader business drivers to map business needs to process and create functional solution design. Develop future solution strategies by working closely with Business and IT teams. 
  • Work with global teams to manage Custom applications on the SN platform, Netsuite Openair, Qualtrics and other 3rd party applications
  • Manage software engineering and analyst team; design and development of scalable software applications
  • Responsible for software development and guiding software engineers in developing cloud-based custom applications on the ServiceNow Platform
  • Lead teams through 3rd party vendor evaluation selection process
  • Work closely with program management, product management and support/satellite teams for new features and upgrades.
  • Contribute and participate in reviews for architecture, design and code. 
  • Mentor, coach, and build a career path for the best in class platform development and analyst team. 
  • Be a leader in mentoring teams to Diagnose complex software issues and troubleshoot code.
  • Build proofs-of-concept (POC) for potential new solutions and technologies

Qualifications

To be successful in this role you have:

  • Combined 8+ years of experience in the following areas: Customer Experience, Customer Success, product development, Custom software design, leading portfolio of projects to success, vendor management and evaluation
  • Believes in strong ongoing client engagement and creating partnerships with senior business stakeholders, determining solutions to help scale business operations, identify opportunities to scale operations
  • Combines solid technical skills with business solution pragmatism. Is pragmatic, practical and solution-oriented. 2/3rd technical, 1/3rdbusiness.
  • Excellent verbal and written communication skills and an engaging personality. A proven ability to effectively interface with a diverse range of roles at all levels.
  • Ability to lead and work collaboratively within a business unit team and have strong influencing skills
  • Must be able to manage multiple priorities and complex tasks in a dynamic work environment
  • Experience in development of applications using Java (or .NET/C#), JavaScript, jQuery, AngularJS and ReactJS. 
  • Very strong experience in architecting and designing scalable applications using REST and SOAP web services. 
  • Proven track record to deliver large, cross-functional projects
  • Experience to hire and scale teams
  • Knowledge or experience working with Service Now Service Management or Platform preferred.
  • Experience in deploying projects using Agile general principles of satisfying the client and continually develop software.


JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

101 2nd St #1400, San Francisco, CA 94105

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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