As a Senior Endpoint Engineer you will provide advanced administration and technical support for The RealReal’s centralized endpoint environment.  You’ll support mission critical services for 2500 devices on both iOS and Windows using WorkspaceOn. You’ll help design, implement, and manage ongoing endpoint configurations maintenance of the endpoint infrastructure. Using your expert level knowledge of endpoint devices, mobility systems and security you’ll assure excellent end to end coverage.

What You Get To Do Every Day

• As subject matter expert design, configure, administer, build, and support WorkspaceOne for all users
• Deploy, maintain, monitor and patch, Windows 10 and iOS devices using a zero touch deployment solution across all device types
• Manage privileged access using policies and controls deploying profiles, apps and  compliance rules
• Provide Tier 3 support and training to the IT Service Desk team as necessary
• Migrate devices to different authentication mechanisms where required
• Facilitate enterprise wireless and VPN integration for mobile devices
• Provide enterprise Apple Device Enrollment Program - development and support
• Upgrade and patch MDM application software within specified timeframes
• Follow TRR’s change management process for all changes to production systems, including documentation of all changes made to systems
• As issues arise troubleshoot complex problems with solutions that solve and prevent similar problems from repeating 
• Ensure engineered solutions are designed to maintain highest availability and service dependability
• Perform root cause analysis of critical outage and incidents, bringing in key stakeholders where needed

What You Bring To The Role

• BSCS or equivalent and a MINIMUM of 8 years of relevant experience in an endpoint solution capacity
• 5+ years experience using VMWare’s Workspaceone solution, vsphere and AWS 
• Understanding of Enterprise Mobility and Windows server infrastructure - AD,DNS,DHCP
• configuration and administration 
• PowerShell or Python scripting experience
• Experience with certificate based authentication
• Expert knowledge deploying,maintaining,troubleshooting windows 10 and IOS devices
• Experience delivering Apple Device Enrollment Program - DEP development and support
• Strong understanding of the Windows desktop architecture, packaging, scripting and automated deployment tools, group policies and how they translate into Workspaceone
• Experience with IdP and their integration with endpoint platforms - OKTA 
• Understanding of basic network concepts
• Possessing strong diagnostic and root cause analysis skills you rapidly iterate solutions that solve complex problems
• Experience using System monitoring tools 
• Excellent written and verbal communications skills 
• WorkspaceOne or Airwatch certification preferred

The RealReal is the world’s largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

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