About Us

UJET is the world’s first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Opportunity

We’re looking for an experienced and skilled QA Engineer to join our team. This is an excellent position for people who enjoy working on the full cycle of testing — creating a strategy, writing a plan, creating and executing tests, finding regressions, logging and verifying bugs, and creating comprehensive historical records of testing activities – which are all part of being successful in this position. We are a small global product development team with big ambitions. We move fast but also adopt modern best practices of software engineering. We like efficiency & robustness in both code and team processes.

Responsibilities

• Develop, write and review test plans and test cases based on test strategy, risk analysis, functional specifications and technical documentations
• Identify and analyze issues and write detailed bug reports.
• Write or modify automation test scripts to maximize regression test coverage in cucumber. Analyze framework issues and make bug reports or fix it.
• Actively participate in improving QA processes, procedures and implementing best practices.
• Work with product and development team on new feature specs to proactively recognize and prevent issues from developing. Lead the feature testing and be accountable for delivering the high quality software.
• Provide test coverage reports to stakeholders for each software release.
• Work closely will offshore team and support issue triage, escalation, and verification during the release process.
• Collaborate with QA, development, product, and devops teams for identifying and resolving any issues or risks related to release.
• Support production deployment and rollback.

Requirements

• 3+ years of software quality assurance experience
• Bachelor's Degree in Computer Science, Engineering, or related field or equivalent work experience
• Extensive experience with various types of testing including white box, black box, gray box, performance, security, api, regression, web, mobile, and network testing
• Self-starter with excellent communication, organizational and analytical skills
• Detail oriented, reliable and have the ability to work with multiple teams with minimal direction and supervision
• Strong understanding of backend system infrastructure and program design
• Hands on experience in scripting languages such as: Python, Ruby, JavaScript
• Hands on experience with front end automation framework such as Selenium/WebDriver/Appium/Cucumber
• Hands on experience with API, performance, load testing
• Hands on experience with cloud and virtualization technologies such as AWS, Google Cloud

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!

UJET is an Equal Opportunity Employer.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).