This is a remote role open to applicants based in Oregon, USA

About BigPanda:

BigPanda keeps businesses running with AI that transforms IT data into insight and action. BigPanda's platform for AIOps-powered Event Correlation and Automation helps businesses prevent IT outages, improve incident management and deliver incredible customer experiences. Without BigPanda, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Abbott, Marriott and Expedia take a giant step towards Autonomous IT Operations. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners and Greenfield Partners. 

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, competitive comp, and all the best perks, but more importantly, we offer a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

BigPanda Sales Engineers:

We are looking for sales engineers who are smart, creative, hardworking and possess an unwavering desire to be the best. BigPanda’s AIOps platform allows enterprises to detect, investigate and resolve incidents and outages in fast-moving IT operations environments. Large enterprises like Tivo, Workday, E*Trade, VMWare, Intuit, Tractor Supply Company, Riot Games and many others rely on us to avoid disruptive and costly outages. As a BigPanda Sales Engineer you will be responsible, along with your Account Executives, for helping prospective customers transform their event and incident management processes by gathering business and technical requirements, creating and delivering demonstrations, creating evaluation plans and then executing those evaluations to successful outcomes.

Expectations of BigPanda Sales Engineers:

• You are the technical expert who best understands, articulates and evangelizes the BigPanda approach to transforming event and incident management for prospects.
• Your presentation and demos are crisp, informative and tailored to your audience and you use powerful storytelling to convey value.
• You collaborate with peers throughout BigPanda to learn, contribute and share best practices.
• You own the entire technical sales process, working in tandem with your account executives to identify, qualify and scope opportunities, build and maintain account and territory plans, and execute proof of value engagements as needed to convert opportunities into BigPanda wins.
• You constantly build and maintain strong relationships with key customer stakeholders and internal BigPanda resources who all contribute to the success of your customers.

What We Expect From You:

• Bachelor's degree or equivalent level of education and a minimum of 3 years experience as a sales engineer selling either monitoring, DevOps, event management or ITSM solutions to large scale IT organizations.
• Minimum of 3 years hands-on experience delivering use case driven POV/POCs.
• Minimum of 1 year experience writing code in modern programming or scripting language such as JavaScript, Python, NodeJS, Regex, Java or C++. 
• Must have practical experience with RESTful APIs, Windows/Linux command line and SQL.
• Must have practical experience with modern monitoring solutions, incident management tools and IT operations and processes.
• Must be an outstanding storyteller and presenter.
• Must have high emotional intelligence (high EQ).
• Must be a self-starter and possess the ability to work autonomously.
• Must have excellent verbal and written communication skills.
• Must have strong interpersonal and social skills and operate as a thought leader.
• Must have practical experience using value selling frameworks such as MEDDPIC and Command of the Message. 
• Should have a working knowledge of AWS platform and have practical experience with services such as API endpoints, lambda functions and redshift.
• Should be familiar with machine learning and data science concepts and have a broad knowledge of the AIOps marketplace. 
• Should be comfortable with up to 35% travel.
• Should be open-minded, possess a fun attitude to work and be comfortable with ambiguity.

What You Can Expect From Us:

• Competitive compensation, equity and uncapped commission.
• A fun, passionate and collaborative work environment which is committed to your personal and professional growth.
• Generous PTO & 11 Company Holidays.
• Medical, Dental, and Vision coverage.
• Life Insurance & Disability Coverage.
• Flexible Spending Account.
• 401k.

Why BigPanda?

• BigPanda is the world’s leading AIOps platform for event and incident management.
• Series C funded company with more than $120m total funding secured. 
• World-class leadership team with a proven track record of driving companies to successful IPO or acquisitions.
• Committed to a culture of growth, success and mentorship.
• Glassdoor rating of 4.6/5.0, “Great place to work and heading for the stratosphere”.

People who excel at BigPanda are intelligent, motivated and share our values. Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our team!