From our founding until now, our mission has remained the same: to remove the engineering burden from data teams by standardizing and fully automating data connectors. With Fivetran, your data just arrives in your warehouse, canonical and ready to query, no engineering or maintenance required. As we watch more and more companies leverage our technology to become truly data-driven, we’re proud not only of our growth but also of the fact that we’ve grown without compromising our core values.

Integrity.

We do the right thing, even when it's harder in the short run. We challenge the status quo by reasoning from first principles.

Initiative.

Fivetran belongs to all of us. We take ownership and are accountable for getting things done. Through curiosity, learning, and coaching, we grow as individuals and teams.

One team, one dream.

We share the pains and successes of our customers, partners and colleagues. We seek, gather, and trust a diverse group of teammates with different perspectives to guide Fivetran's progress.

If these values resonate with you, we’d love to hear from you.

Position Overview:

Fivetran is looking for a high performance, experienced engineering leader to help lead our team to success. You will be working closely with engineering teams, product managers, as well as support and sales engineers to build the future of the Fivetran Data Platform.

Mission:

As the Senior Director of Service Reliability, you will take ownership over the reliability of Fivetran’s service, including building and monitoring repeatable infrastructure, reliability and robustness of the continuously deployed release pipeline, as well as timely and effective incident response and resolution. You will take full responsibility for the scalability and reliability of Fivetran’s connector infrastructure; and you will bring together and grow a distributed team that reliably delivers excellent results while maintaining a culture of strong collaboration, engagement, and continuous improvement.

Responsibilities - Leadership and Talent Management:

• Plan the growth of your organization and scale the teams
• Manage multiple teams comprising of engineering managers and individual contributors
• Develop teams by helping engineers advance in their careers; Actively guide and coach them
• Set clear expectations and create a positive work environment based on accountability
• Establish strong global and cross-organizational relationships

Responsibilities - SRE Subject Matter Expertise:

• Scale the Fivetran Platform sustainably through automation and monitoring
• Advocate for simple, elegant, and easily scalable system design
• Develop quarterly plans and relevant OKRs/KPIs, driving meaningful reliability improvements
• Support new services before they go live through activities such as system design consulting, capacity planning and launch reviews
• Demonstrate strong accountability for infrastructure cost management
• Optimize our continuous integration and deployment process, striving for safe, frequent, and automated releases
• Advocate and enforce stringent testing and validation policies before code is shipped 
• Manage and improve our 24/7 incident management process and facilitate blameless post-mortems

Behavioral Requirement:

• Ability to develop and communicate an effective vision to stakeholders and executives
• Ability to iterate in the context of an evolving service environment
• Experience in managing change and getting buy-in from the organization
• A passion for SRE/DevOps and running highly resilient/automated systems

Technical Requirement:

• Extensive experience in leading Service Reliability Engineering (SRE)/DevOps teams operating in a public cloud
• Demonstrate significant working knowledge of Continuous Integration and Continuous Deployment processes and tooling
• Proven experience in cloud-based infrastructure design and IaC
• Strong understanding and experience in security control design, implementation, and operations
• Solid technical working experience in AWS and GCP

Nice-to-haves:

• Hands-on experience with SOC2
• Experience with multi-cloud support

Perks of working with us:

• 100% paid Medical, Dental, Vision and Basic Life Insurance
• Flexible PTO
• 401k match program
• Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
• Commuter Benefits to help with transit and parking costs
• Professional development and training opportunities
• Unlimited coffee, office snacks and frequent catered lunches
• Company happy hours and fun team building activities