About Meraki

Meraki is making IT easier, faster, and smarter with technology that simply works. We are the fastest growing cloud-managed networking company in the world, with a customer base that grows 2-3x every year since we started, a constantly-expanding product line, and a passionate team that pushes the boundaries. Our products and technology architecture are changing the face of enterprise networking, making simplified cloud-managed IT a reality. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed.

About the Opportunity:

You will get the opportunity to create a firmware QA test infrastructure that will mark the standard for some of Meraki's newest products. Handle all types of testing projects; from nightly feature tests across the latest firmware images to performance testing of all kinds. Run large scale testing to measure how small changes could impact our performance and reliability. Our products are used in over a million networks and our customers rely on our products to serve tens of millions of people. With the large footprint that we have, quality is our highest priority. We are looking for a test engineer who is as passionate about quality as we are. Your contributions will make direct impact to the success of our business. Meraki engineers put the customer experience first, own projects from beginning to end, and are empowered to make impactful decisions.

A day in the life of a QA Engineer:

You will get to work with firmware and automation engineers to scale new product testbeds comprised of access points, cameras and other Meraki devices from the ground up. You will work on our latest hardware through all stages of their development life cycle. Your work will feed directly into our release process transitioning to software releases for over 5 million MR access points, MV cameras and new products world wide. You will maximize testing to increase reliability and performance across Meraki device firmware. Additionally, you will work closely with our product & development teams to execute tests on both automated and manual testbeds.

Role Responsibilities:

• Executing new product testbed operations to test products and software before market launch
• Executing test plans for new features before they ship to customers
• Supporting our firmware engineers in executing test cases, understanding test results, reproducing and investigating bugs
• Working with third-party vendors to test bug fixes and new driver patches
• Manually reproducing problems discovered during automated testbed operations and working directly with firmware engineers to investigate them
• Collaborating with automation engineers to scale, improve and maintain testbed operations

Required Qualifications:

• Technical degree or equivalent experience with a strong foundation in the fundamentals of computer networking
• Experience in creating and executing manual and system-level test plans
• Experience in analyzing system-level test results and identifying red flags within a test
• Experience in analyzing Wireshark packet captures (wired and wireless) to troubleshoot and identify root cause of issues
• Have effective communication skills and proven ability to collaborate with others

Bonus points if:

• You have experience in product performance testing or QA
• Experience in configuring networking equipment
• Work experience with wireless and bluetooth technologies
• Experience in working with Jenkins and Jira

Wondering what working at Cisco Meraki is like:

Based in our sunny San Francisco office with stunning views of Oracle Ballpark and the Bay beyond, Meraki offers an onsite gym, multiple kitchens stocked with gourmet snacks, cappuccino machines, daily catered lunches, and a generous benefits package.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.