As an Implementation Engineer at Sift, you will help new and prospective customers integrate and onboard with Sift. You’ll work with them to navigate the ins and outs of the technical integration, and to build the business case and help new customers understand how they derive the most value from Sift. You’ll also work closely with Sift product and engineering to drive improvements and refinements to our offerings. A smooth implementation is critical to the success of all Sift customers, and behind each successful launch is an Implementation Consultant that owns the end-to-end process and engagement. 

What you’ll do: 

• Own customer integrations: You’ll be responsible for getting customers from a signed contract to using and seeing value with Sift. This will include defining project timelines, training the customer and working closely with their technical teams to integrate Sift APIs.
   
• Support the customer lifecycle: You will be the customer’s initial technical point of contact in their journey with Sift. You’ll work closely with Sift Technical Account Managers and Sales Engineers to understand the customer's business and technical needs and translate this to their implementation and usage.
  
• Drive support for customer needs with Product & Engineering: Work closely with Product and Engineering to champion customer needs. These may include new features, but also support for machine learning optimization or scaling Sift infrastructure. 
  
• Define Automate and Optimize: You will apply your deep technical and customer knowledge to help iterate on and improve internal and external processes. For some customers, you’ll write custom queries and scripts to calculate metrics to prove ROI, and optimize recurring processes. 
  
• Build a program: As a founding member of the Implementation Consulting team at Sift, you’ll be defining best practices both with customers and with internal stakeholders. You’ll focus on improving efficiency, optimizing customer outcomes and mentoring new team members.

What would make you a strong fit: 

• 7+ years in a customer success role, 3 of which working in a technical customer integration or onboarding role
• Outstanding communication skills, including the ability to communicate complex technical and business concepts to developers and non-developers.
• Strong project management skills - you are able to clearly identify and communicate roles and responsibilities, set expectations and priorities, and coordinate the needs of multiple stakeholders.
• Creative, ​coachable, ​collaborative, goal-oriented, ​and thoughtful​. You have a strong work ethic​ and are committed to excellence.
• A growth mindset - you enjoy learning new skills, and applying it to technical challenges.
• You are resourceful and proactive. If something seems strange, you’ll investigate. You are not afraid of challenging the status quo.
• Experience debugging and troubleshooting code including a deep understanding of API-based technologies and experience implementing 3rd-party JS or mobile SDKs
• Ability to prioritize, and deliver on multiple projects in tandem. You thrive under pressure and enjoy clarifying ambiguous situations
• Experience in the B2B payments and/or fraud space is highly desirable.

A little about us:

Sift is the leading innovator in Digital Trust & Safety.  Hundreds of disruptive, forward-thinking companies like Airbnb, Zillow, and Twitter trust Sift to deliver outstanding customer experience while preventing fraud and abuse.

The Sift engine powers Digital Trust & Safety by helping companies stop fraud before it happens. But it’s not just another anti-fraud platform: Sift enables businesses to tailor experiences to each customer according to the risk they pose. That means fraudsters experience friction, but honest users do not. By drawing on insights from our global network of customers, Sift allows businesses to scale, win, and thrive in the digital era.

Benefits and Perks:

• Competitive total compensation package
• 401k plan
• Medical, dental and vision coverage
• Wellness reimbursement
• Education reimbursement
• Flexible time off

Sift is an equal opportunity employer. We make better decisions as a business when we can harness diversity in our experience, data, and background. Sift is working toward building a team that represents the worldwide customers that we serve, inclusive of people from all walks of life who can bring their full selves to work every day.

This document provides transparency around the way in which Sift handles personal data of job applicants: https://sift.com/recruitment-privacy