Senior Manager, IT Engineering
Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.
Every day, scientists around the world use Benchling’s applications, platform, & analytics in their efforts to solve humanity’s most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants, leading biotechs, and the world’s most renowned research institutes.
ROLE OVERVIEW
Benchling is looking for an experienced IT Engineering Leader to join our IT organization. Reporting to the Head of IT & Workplace, you will lead and grow our Engineering function as we scale globally. You will lead and support our Identity & Applications, Client Platform, Networking, Infrastructure, and Collaboration functions and drive the effectiveness and efficiency of our execution, delivery, and change management processes. This is both a strategic and hands-on role, requiring you to work across the organization to improve the way we operate.
You will drive the standardization of our operational processes, identify opportunities to make our teams more effective, and implement new processes as we grow and scale. You will help create our IT engineering roadmap, own execution, and improvement of our tools, and oversee the internal change management required to implement. You will work closely with IT leadership to define key KPIs and implement the reporting and analytics we need to effectively track user adoption and impact.
WHAT YOU'LL WORK ON
- Manage and grow a world-class IT Engineering team that drives technical execution through automation to deliver an exceptional end-user experience
- Establish a culture of excellence, trust, and ownership within the Engineering team that aligns with Benchling’s leadership principles
- Implement and operationalize controls necessary for security, SOX, and internal policies
- Manage a diverse portfolio of strategic IT Engineering technical projects and ongoing “keep the lights on” work
- Partner with IT leadership to define and document our service delivery processes and standards
- Identify opportunities for automation and implement integrated processes that drive operational excellence
- Collaborate with our Operations, Business Systems, Security, Compliance, and Workplace partners on cross-functional initiatives including new office builds and operational maturity efforts
- Own relationships with external vendors, including SLAs, licensing, and contracts
- Function as an escalation point for issues concerning all core IT applications and systems and own communication to key stakeholders
ABOUT YOU
- BA/BS degree in Management, Information Systems, Computer Science or equivalent degree/experience in related field
- 5+ years in IT Engineering or Technical Operations with 3+ years management experience, preferably at a fast-paced high-growth company
- Excellent written and verbal communication across a broad audience; demonstrates an ability to explain technical concepts to non-technical audiences
- Strong systems analysis and problem-solving skills with attention to detail and quality control; ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
- Advanced proficiency and/or experience managing an IT Engineering team owning a modern stack of systems and applications like Okta, Google Workspace, AWS, Jamf, Meraki, Slack, Zoom, Github, Splunk, etc.
Benchling welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.
LEADERSHIP PRINCIPLES
- Admit mistakes and shortcomings
- Deliver results
- Disagree and commit
- Obsess over customers
- Rely on work ethic
- Show empathy
- Recruit and develop the best
- Sweat the details
- Think and communicate clearly
- Unite around the mission
PERKS AND BENEFITS
- Work with a talented yet humble team
- Competitive compensation & equity package
- Weekly virtual social events, and annual company retreats
- 401k, Medical, dental, and vision insurance (US Employees Only)
- Monthly health & wellness stipend (Currently US Employees Only)
- Yearly educational stipend (Currently US Employees Only)
- Flexible & Generous Vacation Policy: If you feel you need a break, you can talk directly with your manager to find coverage and support while you are out of the office. Need time off to vote? We've got you covered.
- Quarterly company-wide mental health days off
- Holiday Shut-down: company-wide holiday shut-down between Christmas Eve and New Years
- Major US and EMEA holidays observed
- To support remote work conditions during the COVID-19 pandemic, Benchling provides each employee a one-time stipend of $1,000(USD) upon commencing employment, and additional discounted employee purchase plans for home-office equipment.
In following best practices and safety protocols, all Benchling employees are expected to work remotely until we are further advised that it is safe for employees to resume work in their respective office locations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
