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Senior Manager, Learning & Development Mgmt

| South Bay | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Senior Learning Experience Designer
Talent Activation and Growth | Location: Pleasanton or Santa Clara, CA

ServiceNow is changing the way people work by re-imagining and digitalizing the employee experience, democratizing development, and making work, work better for people. Here you can unleash your full creativity, innovate, and execute to make an impact every day. Do you cultivate your own growth? Do you seek to create the next and most innovative practices in the field of adult learning and leadership development? If yes, the Talent Activation and Growth (TAG) team at ServiceNow is the place for you! 

About us:

ServiceNow employees work in a nimble, fun, and innovative ecosystem of human-centered designers who care about helping our customers operate at peak performance.
About this role:

ServiceNow’s Talent Activation and Growth (TAG) team is a newly created group within the Global Talent (Human Resources) Organization, with a charter to create smart infrastructure and boundary-pushing content for our awesome employees across the enterprise, globally. At the heart of our charter is the awesome opportunity to create a foundational talent infrastructure that helps the company grow – at scale. As the company hits its next stage of growth, we find ourselves seeking a talent expert who loves building talent ecosystems from the ground up. 

As a Senior Learning Experience Designer, you’ll act as a learning trailblazer in the Global Talent Organization. You’ll design learning experiences and content that support ServiceNow’s rapid growth, assessing needs and producing learning interventions that drive performance, innovation, and operational excellence. Whether the right solution is eLearning, performance support, just-in-time content, instructor-led course materials, or bespoke knowledge management solutions, you have the expertise to identify the right tool for the job. Above all else, you’re a person who loves to innovate, move quickly, and be unconstrained by how things have been done before.

In this role, you’ll…

  • Create Smart, Inclusive Designs: Own assessment, design, development and maintenance of business-critical learning programs on behalf of the Global Talent Organization. Diversity, Inclusion and Belonging is a core value and strategic imperative for the company and so will be embedded in all learning you create. You’ll create and continuously evaluate solutions for global relevance, freshness, quality, business impact and scalability.
  • Develop Specialized Solutions: Leverage your successful record of building creative, novel learning experiences in a variety of formats e.g. simulations, e- learning, gamified learning, websites, microlearning, just in time solutions, job aids and infographics, video, and animation/motion graphics.
  • Challenge the Status Quo: Continuously build knowledge of new learning approaches, technology and tools through research and experimentation. You think beyond the standard “bag of tricks” with curiosity about alternative methodologies and behavior change models. You’ll also coach the Global Talent team to expand their thinking around corporate learning, learning modalities, and behavior change.
  • Measure What Matters:  Develop assessment instruments to measure learner acceptance, comprehension, and application of processes and systems knowledge. Report to business leaders monthly on the status of programs including success metrics, work in progress and new requests.
  • Partner Like a Pro: Partner up with TAG team members, HRBPs and leaders to understand the talent opportunities and challenges at play in Service Now’s regions and lines of business, to ensure that learning solutions meet the needs of stakeholders and end users.

Qualifications

What We’re Seeking:

  • Experience in instructional design and developing learning content and programs
  • Deep passion for diversity, equity and inclusion
  • Proven history of innovating learning strategy and content through collaborative design and prototyping.
  • Ability to serve as a learning consultant and trusted thought partner to senior HR and business leaders
  • Program management experience.
  • Experience with HTML, CSS and JavaScript.
  • Passion for the field of adult learning.

Preferred Experience/Qualities:

  • Industry certifications in Instructional or Organizational Design, Project Management, and/or Adult Learning
  • Project or program management.
  • Experience working with xAPI.
  • Strong knowledge of learning principles and methodologies with a track record of practical application in formal and informal contexts.
  • Demonstrated ability to communicate difficult concepts and processes using clear and simple language and visuals.
  • Able to nimbly prioritize work in complex, fast-paced work environment.
  • An innate passion and aptitude for problem-solving
  • The ability to exercise integrity and sound judgment in complex and ambiguous situations.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

101 2nd St #1400, San Francisco, CA 94105

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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