Senior Manager, Learning & Development Mgmt
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Senior Learning Experience Designer
Talent Activation and Growth | Location: Pleasanton or Santa Clara, CA
ServiceNow is changing the way people work by re-imagining and digitalizing the employee experience, democratizing development, and making work, work better for people. Here you can unleash your full creativity, innovate, and execute to make an impact every day. Do you cultivate your own growth? Do you seek to create the next and most innovative practices in the field of adult learning and leadership development? If yes, the Talent Activation and Growth (TAG) team at ServiceNow is the place for you!
About us:
ServiceNow employees work in a nimble, fun, and innovative ecosystem of human-centered designers who care about helping our customers operate at peak performance.
About this role:
ServiceNow’s Talent Activation and Growth (TAG) team is a newly created group within the Global Talent (Human Resources) Organization, with a charter to create smart infrastructure and boundary-pushing content for our awesome employees across the enterprise, globally. At the heart of our charter is the awesome opportunity to create a foundational talent infrastructure that helps the company grow – at scale. As the company hits its next stage of growth, we find ourselves seeking a talent expert who loves building talent ecosystems from the ground up.
As a Senior Learning Experience Designer, you’ll act as a learning trailblazer in the Global Talent Organization. You’ll design learning experiences and content that support ServiceNow’s rapid growth, assessing needs and producing learning interventions that drive performance, innovation, and operational excellence. Whether the right solution is eLearning, performance support, just-in-time content, instructor-led course materials, or bespoke knowledge management solutions, you have the expertise to identify the right tool for the job. Above all else, you’re a person who loves to innovate, move quickly, and be unconstrained by how things have been done before.
In this role, you’ll…
- Create Smart, Inclusive Designs: Own assessment, design, development and maintenance of business-critical learning programs on behalf of the Global Talent Organization. Diversity, Inclusion and Belonging is a core value and strategic imperative for the company and so will be embedded in all learning you create. You’ll create and continuously evaluate solutions for global relevance, freshness, quality, business impact and scalability.
- Develop Specialized Solutions: Leverage your successful record of building creative, novel learning experiences in a variety of formats e.g. simulations, e- learning, gamified learning, websites, microlearning, just in time solutions, job aids and infographics, video, and animation/motion graphics.
- Challenge the Status Quo: Continuously build knowledge of new learning approaches, technology and tools through research and experimentation. You think beyond the standard “bag of tricks” with curiosity about alternative methodologies and behavior change models. You’ll also coach the Global Talent team to expand their thinking around corporate learning, learning modalities, and behavior change.
- Measure What Matters: Develop assessment instruments to measure learner acceptance, comprehension, and application of processes and systems knowledge. Report to business leaders monthly on the status of programs including success metrics, work in progress and new requests.
- Partner Like a Pro: Partner up with TAG team members, HRBPs and leaders to understand the talent opportunities and challenges at play in Service Now’s regions and lines of business, to ensure that learning solutions meet the needs of stakeholders and end users.
Qualifications
What We’re Seeking:
- Experience in instructional design and developing learning content and programs
- Deep passion for diversity, equity and inclusion
- Proven history of innovating learning strategy and content through collaborative design and prototyping.
- Ability to serve as a learning consultant and trusted thought partner to senior HR and business leaders
- Program management experience.
- Experience with HTML, CSS and JavaScript.
- Passion for the field of adult learning.
Preferred Experience/Qualities:
- Industry certifications in Instructional or Organizational Design, Project Management, and/or Adult Learning
- Project or program management.
- Experience working with xAPI.
- Strong knowledge of learning principles and methodologies with a track record of practical application in formal and informal contexts.
- Demonstrated ability to communicate difficult concepts and processes using clear and simple language and visuals.
- Able to nimbly prioritize work in complex, fast-paced work environment.
- An innate passion and aptitude for problem-solving
- The ability to exercise integrity and sound judgment in complex and ambiguous situations.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.