Senior Manager, Professional Services USA

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Who We Are:

SnapLogic is the leader in self-service application and data integration. Our mission is to make it fast and easy for users to access, connect and analyze enterprise data to improve business processes, accelerate decision-making, and drive better business outcomes.

SnapLogic’s Intelligent Integration Platform accelerates data flow across applications, databases, data warehouses, big data streams, and IoT deployments – whether on premises or in the cloud. Unlike traditional integration software that requires painstaking, hand-crafted coding by teams of developers, SnapLogic’s simple but powerful platform enables both IT and business users to create quality, scalable data pipelines that get the right data to the right people at the right time.
Hundreds of customers across the Global 2000 – including Adobe, AstraZeneca, Box, GameStop, Verizon, and Wendy’s – rely on SnapLogic to connect enterprise data to ensure a compelling return on their application, big data and IoT investments. SnapLogic was founded by data industry veteran Gaurav Dhillon and is backed by blue-chip investors including Andreessen Horowitz, Capital One, Ignition Partners, Microsoft, Triangle Peak Partners, and Vitruvian Partners. Learn more at www.snaplogic.com.

The Role:

This role is highly integrated with the Sales, Product, and Customer Success teams towards building strong and trusted customer relationships ensuring successful financial outcomes. You will advise, coach and lead the PS teams on project delivery, solution development and deployment, and revenue generation responsibilities. You are well versed in setting customer expectations, pacing internal and external teams to keep them on track, and motivating the Professional Services team members to do their best work. Critical outcomes include achievement of financial performance, understanding, and meeting customer requirements, building long-term relationships, and achieving high levels of customer satisfaction. This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills. Individuals will also possess strong leadership and interpersonal skills and have experience managing and evolving professional services consulting practices.

What You’ll Do:

  • Manage the Professional Services team and conduct regular cadence calls with individual team members (including offshore teams)
  • Work with Global Account Managers and Customer Success Managers to assess any need for Professional Services
  • Attend sales calls to identify PS opportunities
  • Do estimations for the projects, create SOWs
  • Responsible for the delivery on multiple Enterprise projects, resource planning, assignments, and timecard approvals
  • Maintain PSA for all PS and Training projects
  • Provide support for the projects during and post-execution
  • Build and maintain a business relationship with the customers
  • Report the projects progress/plans/problems to management on a weekly basis
  • Maintain the P&L for the Professional Sevices department
  • Provide Monthly PS performance to management
  • Maintain and enhance the internal knowledge base that provides value to various parts of the organization.
  • Provide necessary guidance to the Training and Education team including maintenance of certification process
  • Partner Management: Work with sub-contractors on contract negotiation, onboarding/offboarding of contractors, time card entries and invoice approvals

What We’re Looking For:

  • Minimum 10 years of experience in the Services or a related area 
  • 5+ years of experience managing large and distributed team
  • Skills in Java and SQL
  • Knowledge of XML, understanding of REST principles, and REST and SOAP APIs
  • Experience leading and managing engagements and implementations
  • Desire and ability to learn new systems and keep abreast with the current technologies
  • Ability to build relationships with customers at C, VP and Director levels.
  • Ability to convert high-level vision into an execution plan for the teams to effectively deliver on it
  • Self-confidence, tact, and professionalism
  • Must be a self-starter and extremely organized with your space and time
  • Experience with Data Integration and understanding of the Data integration space is strongly preferred 
  • Preferred Project Management Professional (PMP) certification or equivalent skills
  • Technical aggressiveness and demonstrated ability to learn new technologies and business requirements
  • Demonstrated creative problem-solving ability in both technical and business areas
  • Exceptional verbal, presentation, and written communication skills
  • Bachelor's degree in Computer Science or a related area 
  • Willing and able to travel up to 30% of the time

Why Join Now:

 

There’s never been a better time to join SnapLogic. Here are the top 6 reasons to join the SnapLogic team:

 

  • Hot Market: With the proliferation of cloud applications and the increasing need to have a data-driven business, finding an integration technology is top of mind for many companies. According to industry analysts, the Integration Platform as a Service (iPaaS) market grew by 70% in 2017, making it the fastest growth area in the application infrastructure and middleware market.

  • Company Momentum: SnapLogic consistently sees impressive bookings growth year-over-year, recently adding global customers like Emirates, Hewlett Packard Enterprise, PwC, Schneider Electric, Thomson Reuters, and Workday. Driven by the industry's best and brightest employees in offices across North America, the UK, and India, plus a solid network of industry partners, SnapLogic receives regular recognition from analysts and industry experts.

  • AI-fueled Product Innovation: SnapLogic’s modern, self-service and cloud-native platform makes integration fast and easy for IT and business managers alike. Earlier this year, SnapLogic celebrated the one-year anniversary of its industry-first artificial intelligence technology, known as Iris AI, which is paving the way for autonomous integration with exciting innovations set to be released over the next 2-3 years.
  • Happy Customers: Our customers see unmatched results with the SnapLogic platform. Adobe enables 800+ “citizen integrators” and saves millions per year. AstraZeneca enables 600+ self-service users globally on a single platform. Box connected 24 + apps in months with only 1.5 developers. SnapLogic’s customer retention rate is over 95%, and analysts recognize SnapLogic as an industry leader in customer satisfaction.
  • Industry Recognition: Industry experts have consistently recognized our company, products, customers and employees as best-in-class. Earlier this year, Gartner recognized SnapLogic as a Leader for the fourth straight year in its Magic Quadrant for Integration Platform as a Service (iPaaS); CRN Magazine picked SnapLogic as a top innovator in their 2018 Big Data 100 List, and DBTA Magazine named SnapLogic among the Top 100 Companies That Matter Most in Data.

  • Vibrant Company Culture: We firmly believe that our people are our strongest asset as a company and we never lose sight of that belief. Our work environment, company programs and employee services are all geared to ensure our employees have challenging and meaningful roles along with a great place to do their best work. Our efforts to keep our culture thriving and strong are paying off: for two years’ running, we have been named a Bay Area Top Workplace and Mogul recently selected SnapLogic for their list of the Top 100 Companies for Millenial Women.

SnapLogic is headquartered in San Mateo, CA with offices in New York, NY; London, UK; and Hyderabad, India.


To all recruitment agencies: SnapLogic does not accept unsolicited agency resumes. Please do not forward resumes to SnapLogic employees or to any other company location. SnapLogic is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company. SnapLogic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SnapLogic complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SnapLogic expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SnapLogic employees to perform their expected job duties is absolutely not tolerated.

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1825 S Grant St, San Mateo, 94402

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