Senior Product Integrations Engineer
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.
This role focuses on our Returnly product, which helps brands that care about shopper loyalty offer better product returns.
As a Senior Product Integrations Engineer, you will become a Returnly product expert – driving the technical success of our largest merchants post-sale by supporting their developers, operational leadership, and business partners throughout the entire customer lifecycle. By using product expertise and a deep understanding of Returnly’s value proposition, you will help optimize our most trusted partners’ business processes and technical strategies around their return and order management workflows.
What You’ll Do
- Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners
- Consistently demonstrate your technical expertise and knowledge of Returnly’s product suite to increase scope and product adoption from initial launch through scale
- Support clients through their lifetime as Returnly partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner
- Provide early feedback to engineering and product teams while iterating on new products
- Identify areas to improve operational efficiencies and onboard our merchants more efficiently
What We Look For
- 5+ years experience as a Solutions Engineer, TAM, or other customer facing technical role where you owned key developer relationships
- Comfortable reading code in at least two programming languages
- Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!)
- Confidence and fluency when discussing technical concepts with developers
- Validated ability to lead important client relationships
- Strong project management skills, capable of influencing internal and external partners to stay on schedule
Nice To Have
- Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad
- Familiarity with the payments / e-commerce / order management ecosystem
- Familiarity with web/mobile application architecture
- Comfortable writing code in at least one language
Location - Remote U.S.
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.
Inclusivity:
At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.
We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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