Senior QA Manager at Wish

| San Francisco
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Wish is transforming the way the world shops by offering a convenient and personalized mobile shopping experience. Our mission is to offer an unlimited selection of affordable quality goods to be accessible for everyone on a global scale. Our easy to use platform fulfills three million orders daily, manages a catalog of millions of products, and reaches 500 million customers across more than 50 countries. We’re looking for a talented individual whose drive and passion for delivering high quality experiences to millions of customers motivates you to make an immediate impact on a fast growing company.
As Senior QA Manager, you will be responsible for leading and building a team of great manual testers and automation engineers. You are a motivational people manager who cares about people and who has led QA and automation teams. You will be the company-level expert of critical QA methodologies, technologies, and automation frameworks and will contribute critical input to the roadmap and long-term vision of QA at Wish. This role entails being responsible for the project management, supervision, and coordination of software testing for all web and mobile releases. The ideal candidate is someone who thrives on solving complex problems and has many years of hands on experience in quality assurance and automation. 
#LI-BD1

Responsibilities:

  • Lead the QA team in all testing phases and deliver major product and platform features with the best possible quality
  • Mentor QA members on test design and test execution methodologies
  • Proactively recommend process, testing methodology, and technology/QA tool improvements
  • Drive test automation into the testing process to improve test efficiency and effectiveness
  • Be hands-on to help direct reports solve complex problems and code when necessary
  • Lead, create, and implement test automation strategy and roadmaps
  • Partner with stakeholders across the organization to facilitate smooth quality testing
  • Coach, mentor, motivate and professionally develop team
  • Drive the technical and organizational roadmap for the team
  • Implement and enhance QA methodologies to ensure delivery of predictable, high-quality product releases
  • Guide the design and development of testing strategy strategies based on project requirements
  • Gather, analyze, and report team and quality metrics which demonstrate business value and show continuous improvement
  • Creatively solve technical QA challenges with your team
  • Debrief on defects identified outside of our quality processes and develop plans to ensure there are tests in place to capture the defects

Qualifications:

  • BA/BS in Computer Science or a related technical discipline
  • 10+ years of experience managing and hiring talented quality teams
  • 10+ years of Quality Assurance design, development, execution, test automation, test plan, and test case implementation
  • 5+ years of experience delivering test frameworks and test tools
  • Experience with Automated Testing tools (Selenium) is mandatory
  • Experience with Agile methodology Experience testing mobile applications on iOS and Android devices
  • Executive leadership role in defining and implementing an overall software development quality life-cycle approach
  • Outstanding team player with excellent interpersonal skills and ability to work cross-functionally
  • 2+ years of hands-on, demonstrable experience testing mobile (iOS and Android) applications
  • Complete comfort working with Atlassian toolset (Jira, Confluence)Proficient in Python
  • Ability to engage and influence senior leaders
  • Ability to inspire, motivate, and lead other team members
  • A critical and analytical approach to problem solving
  • Demonstrated ability to use data and metrics to back up assumptions and define roadmaps for QA and automation
  • Ability to juggle multiple priorities and make things happen quickly
  • Exceptional writing and verbal communications skills
  • Loves to learn and is passionate about helping others

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

An Insider's view of Wish

How do you collaborate with other teams in the company?

As a designer at Wish, we primarily work cross-functionally with product managers and engineers to deliver creative solutions. However, it’s also important to include other teams to get better feedback and perspective. For example, I work with our customer support teams to gather user feedback and apply that directly to my design solutions.

Lorna

Product Design Lead

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.

Vitaliy

Manager, Software Engineering

What are Wish Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Shuffle Board.
Stocked Kitchen
Fitness Subsidies
Wish offers a fitness allowance.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.
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