About Returnly

At Returnly, we help brands that care about shopper loyalty offer better product returns. We are a financial technology services company that builds award-winning products that drive repurchase behavior and customer loyalty. We were backed at the beginning by smart money VCs in Fintech including some prominent members of the Paypal Mafia. Our headquarters are in San Francisco and we have offices in Chicago and Madrid. We are on a mission to de-risk online commerce and are building a team of amazingly talented people to help us do it.

Returnly has recently been acquired by Affirm, whose mission is to deliver honest financial products that improve lives. By building a new kind of payment network — one based on trust, transparency, and putting people first — Affirm empowers millions of consumers to spend and save responsibly and gives thousands of businesses the tools to fuel growth. 

What do we offer?

Returnly is a Hybrid Remote/Co-located company operating as Remote-First

As a company, we are set up and able to hire folks in the US and in Spain. We have offices in San Francisco, Madrid and Chicago, but, folks who live near our offices are very WFH-friendly. Philosophically, we operate as Remote-First, which means that we optimize for the majority of our communication and collaboration to happen asynchronously because we are all spread out across two continents. We really value our time together and make the most of our overlap in time-zones, and encourage everyone at Returnly to take part in connecting and our culture.

Schedule

We have a very flexible approach to working hours. You can stop to go to the gym, get your little ones to or from school, meditate or do whatever you need or want. There is a need for a certain amount of overlap with Central European Time working hours needed for meetings and collaboration that does not fit into asynchronous communications, however we try to prioritise those, and your main collaborators are based both in the USA and Spain.

A lot of people at Returnly have families, we understand the sometimes unpredictable nature of life and we support everyone taking care of their loved ones and themselves, and we trust everyone to take advantage of this flexibility in a responsible way.

Growth

We do performance and compensation reviews, and we will try to help you become your better self, be it via mentoring, training, feedback or the possibility to dab on fields where you are not yet an expert.

What will you do?

• Build and enhance a highly configurable system that is used by thousands of companies and millions of shoppers

• Work with a highly collaborative team, where you will solve challenging problems

• Review each other’s code and pair-program to spread knowledge and produce higher-quality code

• Drive quality by writing unit, integration, and performance tests in a continuous delivery environment

• Make decisions based on data and be pragmatic

• Work closely with Product and Leadership

• Help define and prioritize features

• Produce documentation that helps the team understand complex parts of the system

• Go beyond engineering by working closely with our support representatives where we help triage and debug technical support requests

Your first month

• You will have a general understanding of how everything works together. 

• You will be able to assume your own tasks even if completing them requires asking questions or collaborating with peers.

• You will have deployed some code to production.

In three months

• You will be able to work mostly unsupervised, to ask relevant questions about new tasks before starting them so that your workload flows in a mostly predictable manner.

• You will have extended or enhanced some of existing documentation with new or more detailed info.

In six months

• You will have added some sizable features to Returnly’s web apps and will be the go-to person about their implementation, or feasibility of future developments.

• You will have authored some new parts of the documentation. 

How will you do it?

We use Rails, RSpec, Sidekiq, Webpacker and React/Redux for the most interactive parts of the UI. These apps interact with both internal and external services to complete some of their tasks.

We do continuous integration, and we have personal QA environments that launch on demand for any branch in a production-like environment with most integrations available just as production.

We use a variation of Kanban with weekly check-ups to re-evaluate prioritisation and user stories grooming.

Every other week we check OKR alignment with the wider team and sometimes do small focused three minute demos to see what everyone is doing.

Your Team

• You will work with a product owner, webapps developers, services developers, and a QA engineer in a cross-functional autonomous team that we call a Pod.

• You will also have the chance to refine best-practices and propose technical work, refactorings and reliability enhancements in periodical work sessions with your stack-peers from every Pod.

What are we looking for?

What do we need (T shape)

While we need someone with a deep knowledge on the main required skills for this position, we prefer people with a broad experience in neighbouring or related areas. Backend, testing, containers, graphic design, project management… The more you bring to the table the better.

We are a young company, where specialisation is still in process, and we believe that, the better you understand the people you are collaborating with, the easier it is going to be to have a smooth communication with them.

Strongly preferred

• 4+ years industry experience in Ruby/Rails

• Strong analytical and problem-solving skills; attention to detail

• Knowledge of web service technologies and REST best-practices

• Understanding of scalability challenges and performance of server-side code

• Ability to design and develop horizontally-scalable, resilient and efficient systems

• Deep understanding and experience with relational databases and SQL

• Courage and discipline to dig-in and refactor other people’s code and explore new technology and solutions

• Proven track record of shipping software in a delivery-focused environment

• Desire to improve broken processes and make your own job easier over time

• Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment

• Strong interpersonal and communication skills, with the ability to communicate and influence effectively across various departments

• Excellent written and spoken communication is required to collaborate with a global team

• Data-driven mentality

Nice to have

• Deep understanding of distributed systems in a cloud environment, and event-driven architecture is a plus

• Understanding of and experience with NoSQL data stores is a plus

• B.S. degree equivalent (or higher) in Computer Science, Engineering or related field is a plus

• Prior history of driving impact in a high-growth eCommerce/technology startup is a plus

• Exposure to Amazon Web Services is a plus

Hiring process

• Meet & Greet

• HackerRank test

• Pairing Session

• Technical Interviews (3)

• On-site interviews (2-3 - held online due to Covid)

Our values

Diversity: We are diverse, independent thinkers and still one team with one mission.

Openness and empathy: We learn and grow by listening to our customers and each other

Integrity: We always do what’s right for our customers, Returnly and ourselves - in that order.

Team: EQ is as important as IQ. We make time to help each other out.

Commitment: We are curious and fearless. We own risk, outcomes and everything in between.

We really love hearing from you, but before applying please check the following...

Read the values section above carefully and ask yourself if this is a good match for you personally. We want you to be an ambassador of these values!

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