Senior Salesforce Administrator
SUPERHUMAN π
- The fastest email experience in the world
- Loved and adored: see what our customers say
Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.
Come shape the future of email, communication, and productivity!
BUILD LOVE π
At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.
It all starts with the right team β a team that deeply cares about values, customers, and each other.
CREATE MASSIVE IMPACT π
We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.
Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. Weβre building the productivity platform of the future.
DO THE BEST WORK OF YOUR LIFE π
We made products at Apple, Google, LinkedIn, Peloton, Flipboard, and Facebook. We founded Rapportive (acquired by LinkedIn), LiveRamp (acquired for $310M), and built pry (used by 25% of Ruby developers). Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.
This time, we're swinging for beyond the fences. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.
As our Senior Salesforce Administrator, youβll be the first person hired to our growing Superhuman Salesforce team. Youβll support our first and fresh instance of Salesforce, which is currently being implemented by a Salesforce preferred partner.
ROLE π©π½βπ»π¨βπ»
- Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases.
- Manages tasks and projects in a fast-paced operations environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
- Perform tasks related to the day-to-day operations of Salesforce including managing user access, sharing model, creation and maintenance of custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations.
- Manage the flow of internal requests for new or updated functionality and determine the best solution to implement them.
SOUND LIKE YOU? π
- Experience: 5+ years of Salesforce application administration, development, or support with a minimum 50-seat environment handling all aspects of CRM, case management, and platform maintenance. 2+ years of experience programming or supporting Triggers, Apex Code, and Visualforce Pages.
- Tools of the trade: Expert knowledge of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices.
- Highly organized: Solid project management skills with the ability to juggle multiple projects/tasks across various user groups while upholding a high-quality bar.
- Delight and empathy: You understand customer behavior and develop targeted strategies. You enjoy creating delight and moments of pleasant surprise.
- Remarkable Quality: You produce work that is striking, worthy of attention, and a contribution to the state of the art.
- Work Ethic: You work very hard, no matter how successful you have been.
- Growth mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. You believe that you and others can always learn and grow.
- Ownership: You take full accountability of your domain, and initiative to find solutions and focus on what must be done to create success.
- Grit: You have courage, passion, and ability to persevere towards challenging goals.
- Proactive positivity: You demonstrate care and awareness for how your actions and words make others feel. You find ways to move forward from challenges stronger and happier. You choose to interpret situations positively rather than negatively.
- Location: We're open to you joining us in our San Francisco office, or from a home office anywhere in North America.
BENEFITS π
Taking Care of Your Future π
- Medical, dental and vision insurance: 100% coverage for you, 75% coverage for all your dependents.
- Voluntary insurance: short-term disability, long-term disability, and life insurance.
- 401(k) plan (non-company matching).
Generous Time Off π
- Take as much vacation as you like!
- Flexible parental leave.
Investing in Your Growth βοΈ
- $3,000 per year towards your professional development.
- Allyship education program to help build your best self.
Setting You Up For Success π§π»βπ»π©πΎβπ»
- Custom Dell Laptop.
- $3,000 budget for workstation setup.
- All your lunches catered or expensed.
- Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.
At Superhuman, we value diversity.Β We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.