PagerDuty is interviewing, onboarding, and working 100% virtually at this time. As we look to the future, we plan to be ‘distributed by design’, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working. 

Overview

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 13,800 customers and 700,000 users worldwide, including 60% of the Fortune 100. 

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. 

We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team. 

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

PagerDuty is looking for an experienced Quality Engineer that is passionate about testing and test automation for business-critical systems in a fast-paced environment. This candidate will interface with business partners from finance, sales, legal, and marketing as well as engineering teams, to develop appropriate test coverage and work to automate test use-cases for our critical, internal business systems (e.g. Salesforce, NetSuite, etc) . In addition, this person will develop a deep understanding of internal process and workflow streams across all the different PagerDuty business functions. As a newly formed function within our IT organization, major responsibilities will include setting-up QA processes for the business applications team and systems it supports. This involves manual testing, creating test strategies, creating and executing tests, identifying and investigating bugs, automating testing activities, and keeping accurate records of tests performed and pass/fail results for business owner review and signoff. This role requires the ability to influence the QA methodology and processes for our business systems as well as drive testing process improvements. This role also requires a strong work ethic in order to meet key deadlines, the ability to deliver consistently in a high-growth environment, and experience meeting compliance and control requirements. 

• Champion QA testing processes and influence our QA methodology as we build out this function within our business systems team
• Perform extensive QA on billing flows (including self-serve and sales-assisted selling motions) to ensure the quality and accuracy of the workflows. 
• Perform extensive QA on business systems to ensure the quality of the system enhancements or bug fixes. 
• Follow the standard process for reporting any issues identified and work with Salesforce and billing team to resolve them. 
• Explain technical problems or issues easily to technical and non-technical resources.
• Continue to improve and enhance the QA process; including automation of testing.
• Develop QA automation programs to streamline regression testing
• Design and implement robust and scalable test solutions.
• Participate effectively in a scrum team environment.
• Review new changes going into test and staging environments
• Develop new test services focused on release readiness and validation
• Develop and execute end-to-end/system test plan.
• Set up and maintain test configurations for end-to-end/system testing.
• Write documentation to the business and end users.

• At least 5+ years experience successfully performing agile software QA with a focus on release based testing
• At least 3+ years of experience with developing and executing end to end or system test plans
• Previous experience influencing and successfully collaborating across various stakeholder teams, including development, finance, sales and other organizations
• Understanding of software QA methodologies, tools and approaches (black box and/or automated testing) in a software company with short release cycles
• Experience working in a SaaS based environment
• Experience building automated UI tests through clicks
• Experience with testing automation tools; WebdriverIO or Core Selenium or similar tool required
• Experience in scrum/agile
• Experience with Salesforce
• Experience with Zuora, Netsuite, or Marketo preferred

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports all of our people and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time 
• Paid holidays and sick leave
• Paid employee volunteer time - 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs

About PagerDuty

PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife.

Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, parental status, veteran status,  disability status, or other characteristics protected by applicable laws.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.PagerDuty uses the E-Verify employment verification program.