About BigPanda:

BigPanda keeps businesses running with AI that transforms IT data into insight and action. BigPanda's platform for AIOps-powered Event Correlation and Automation helps businesses prevent IT outages, improve incident management and deliver incredible customer experiences. Without BigPanda, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Abbott, Marriott and Expedia take a giant step towards Autonomous IT Operations. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners and Greenfield Partners. 

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, competitive comp, and all the best perks, but more importantly, we offer a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

About the Role:

This is a remote role that is open to candidates in the U.S.A. in Mountain, and Pacific times zones. 

BigPanda is looking for a strong technical generalist to join our growing Professional Services Team as a Solution Architect.  In this customer-facing role, you will lead the design of the BigPanda Solution for our clients and own the end-to-end configuration of the platform.

For an understanding of what BigPanda does, please watch the following video: 

What is BigPanda | https://www.youtube.com/watch?v=f5cANTmHUoA?

To learn about our onboarding process, please watch the following video: 

Getting Started with BigPanda - Overview | https://www.youtube.com/watch?v=aD1wB6Wt3sU

Responsibilities:

• Partner with the Project Manager and Solution Engineer on projects to understand client requirements and communicate how BigPanda can address their business needs and technical challenges, from high-level architecture to individual feature detail
• Interface directly with enterprise clients, serving as their primary technical point of contact during onboarding
• Create content (Docs, workflow diagrams, testing plans) to show customers how to implement specific use cases or best practices

Requirements:

• 5+ years of experience, with a strong technical generalist and coding background
• BS Degree with a high level of quantitative focus
• Familiarity with Javascript or Python
• Experience supporting large enterprise customers across executive and technical stakeholders
• An empathetic, collaborative, and consultative work style backed by strong verbal and written communication abilities
• Willingness to learn about new technologies and frameworks
• Ability to balance competing priorities and offer multiple compelling solutions

Nice to have:

• Familiarity with the monitoring and/or the ITSM space.
• Previous experience as a leading Monitoring Architect or a NOC / SRE Manager.
• Experience with Netcool, Tivoli, or Remedy ITSM