About BigPanda:

BigPanda keeps businesses running with AI that transforms IT data into insight and action. BigPanda's platform for AIOps-powered Event Correlation and Automation helps businesses prevent IT outages, improve incident management and deliver incredible customer experiences. Without BigPanda, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Abbott, Marriott and Expedia take a giant step towards Autonomous IT Operations. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners and Greenfield Partners. 

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, competitive comp, and all the best perks, but more importantly, we offer a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

About the Role: Remote Based. Open to candidates in the USA in Mountain, and Pacific time zones. 

BigPanda is looking for a software engineer to join our growing Professional Services Team as a Solution Engineer.  In this customer-facing role, you will be the technical lead of our onboarding projects responsible for the customization of integrations with various inbound Observability and Monitoring tools and outbound ITSM Systems that are currently not offered OOTB by our platform.

For an understanding of what BigPanda does, please watch the following video: 

What is BigPanda | https://www.youtube.com/watch?v=f5cANTmHUoA?

To learn about our onboarding process, please watch the following video: 

Getting Started with BigPanda - Overview | https://www.youtube.com/watch?v=aD1wB6Wt3sU

Responsibilities:

• Partner with BigPanda’s Project Manager and Solutions Architect teams to complete onboarding projects
• Own the requirements gathering, development, and testing for integrations 
• Interface directly with our client’s SMEs in any of the following areas: Observability & Monitoring Tools, CMDB/ITSM solutions, Collaboration Tools, or On-Call Systems
• Design, Develop, Test & Document robust integration solutions that can be implemented with high velocity.

Requirements:

• BS degree in Computer Science, Engineering or a related field, or equivalent work experience
• 4+ years of client-facing (or engagement with internal stakeholders) engineering experience 
• Experience integrating with APIs or integrations with third-party systems
• Proficiency with at least 2 of the following:
  • Languages
    • Node.JS
    • Python
    • Scripting Languages 
  • Integration Platforms
    • AWS
    • Azure 
    • GCP