Senior Systems Engineer at RingCentral
Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Engineering Team to make sure we stay ahead of the competition.
RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at a massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world-class team and bring your ideas to life.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
We’re currently looking for:
A Senior Systems Engineer to work closely with Support, Customer Success, Engineering, and Sales organizations to troubleshoot customer issues. Working closely with the core product team to understand architecture, product functionality, and major code modules. To define and drive the production quality metrics, establish the workflow process between technical support and engineering and ensure short TTR( time to resolve) and high customer satisfaction.
To succeed in this role you must have experience in:
Be able to analyze feedback and issues from internal/external reports and communicate the root cause analysis and release plan
Provide requirements and feedback, and drive improvement of the troubleshooting and support tools
Bachelor's degree in Computer Science or related field and equivalent practical experience.
Prior experience as a Systems Engineer
Full-stack technical skills in web, mobile app, backend development preferred
Ability to understand sophisticated software architecture and technical designs
Quick learner of new technologies.
Strong analytical and problem-solving skills proven by resolving difficult technical issues
Good logical thinking, detail oriented, self motivated, and good team player.
Excellent interpersonal and written communication skills
Experience in cloud messaging, meeting, and phone is plus
Experience in WebRTC or real-time media is plus
What we offer:
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.