Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

Responsibilities

• Design and implement zero-downtime to accomplish highly available service (99.999%)
• Design and implement disaster recovery (DR) between different region Datacenters
• Cooperating with vendor and infrastructure engineering team for security and service availability
• Troubleshoot production issues with DEV/QA teams, including performance and function issues
• Diagnose, troubleshoot and resolve service issues related to VoIP telephony platforms and applications
• Provide troubleshooting for Phone systems and Zoom backend service
• Provide the CI/CD model to deploy and configure the production system automatically

Requirements

• Knowledge of CI/CD tools and integration
• Experience with Kubernetes, container, and other microservice technologies
• Experience with Grafana, ELK, Zabbix, and other monitoring tools
• Experience with Linux and familiar with Linux shells
• Experience with basic network troubleshooting skills. 
• Familiarity in VoIP call terminology and phone system lingo
• Understanding of SIP, RTP, RTCP, and related
• Excellent communication skills
• BS degree in a related field, MS preferred
• Experience with at least 5 of the following: Linux, Network, SIP, VOIP, SBC, Jenkins, Git, Ansible, Grafana, Prometheus ELK, Redis, Docker, Kubernetes, Grafana, Zabbix, AWS
• 1+ years of hands-on work experience in production system. Understanding of the principles of operation and limitations.
• Linux/Network/AWS/K8S certifications are preferred

Explore Zoom:

• Hear from our leadership team

• Browse Awards and Employee Reviews on Comparably

• Visit our Blog

• Zoom with us!

• Find us on social at the links below and on Instagram