Deepgram is looking for a Solutions Engineer to work with our clients to deploy, maintain, and troubleshoot Deepgram’s automatic speech recognition platform. You are an experienced engineer with a strong background in consulting with customers to understand their objectives, configuring and integrating software, troubleshooting customer specific technical issues, and leveraging technology to drive business value. You will work closely with users, sales, and engineers to identify gaps that require solutions and provide feedback to Deepgram product teams to influence product roadmaps where needed.

The Impact

• Be the first technical point of contact for customers.
• Monitor and respond rapidly to customer technical concerns including deployment/setup issues, usage issues, and production issues.
• Be an encyclopedia of knowledge and how-to’s on using Deepgram’s API.
• Work with customers through targeted questions, troubleshooting, and shared working sessions to get to the bottom of their issues and resolve them.
• Help potential and future customers understand how Deepgram can aid them in achieving their goals.
• Ensure successful client deployments, from PoCs to production implementations.
• Share feedback with the engineering, product, and marketing team to solve customer confusion and frustration points.
• Build and maintain software integrations for customers utilizing Deepgram’s API.
• Build solutions to smaller-scale deployment and/or production features that support customer satisfaction and conversion.

Skills Needed

• Exceptional customer facing communication and collaboration with internal sales, engineering, and customer success teams.
• Careful attention to API documentation and ability to translate between technical jargon and customer asks.
• Experience replicating and troubleshooting technical issues in complex systems.
• Competence working with scripting languages (bash, Python, etc)
• Competence with UNIX-style systems.
• Competence working on remote systems.
• Competence in a systems language, such as C, C++, or Rust (preferably Rust), with competence in Python.

Deepgram’s end-to-end deep neural network is revolutionizing the speech-to-text (STT) market and taking on the big guys. We’re redefining what companies can do with voice technology by offering a platform with AI architectural advantage, not legacy tech retrofitted with AI. We’ve raised over $37 million and have been recognized as an Inc. Best Workplace (2021), a Forbes Top 50 AI Company to Watch (2021), and a CB Insights Top 100 AI Startup (2021), among others.

Our tech advantage is end-to-end deep learning, but our strength lies in our diversity of people, ideas, and experiences that allow our company to create amazing STT products for people who are true innovators in the field. We believe every voice should be heard—and understood—from our transcriptions to our customers to our employees. Come join our revolution to unlock the power of voice technology for everyone. We want to hear what you’ve got to say!