Sr Manager / Director Solution Engineering (Remote)

| San Francisco | Remote | Hybrid
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Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use. You might have heard of us.. We blew past $200M in annual recurring revenue.. We are valued at over $3.5B.. We made the Forbes Cloud 100 list.. And we flew a blimp over San Francisco. Twice!

 

We are constantly on the lookout for smart people who are passionate about creating great products, designing great experiences, building scalable platforms, and making customers and partners happy. We are growing our leadership team and  looking for a Sr. Manager / Director for our Solution Engineering Organization in North America to cover the Enterprise and Midmarket Farming Market Segment. If you are a leader who can put the team before yourself, we want to talk to you. If you are a great coach who can inspire her/his team to championship titles, we want to talk to you. If you believe that you can bring the best out of your team and invest in their success, then we definitely want to talk to you. Hit us up and let's chat. 

 

What will your impact be?

As a leader in our solution engineering org,  you will be responsible for overseeing our high performing, field based Enterprise and Midmarket Farming Solution Engineering team. Your day to day responsibilities will include hiring to plan, building a thoughtful GTM strategy for the Enterprise SE team, helping design cross-sell/up-sell playbooks for our Mid market farming SEs, allocating resources to territories, evaluating performance on an ongoing basis and providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping SEs on your team solve complex business problems for our prospective customers. 

You will also partner with 2 Sales Leaders in our org (Enterprise and MM Farming) and provide strategic insights into pipeline health, team performance and win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers.

 

What does the ideal candidate look like?

  • The ideal candidate has experience in CRM, Customer Service, ITSM or other related domains in a pre-sales leadership role.

  • We’re looking for someone who can lead and inspire a team everyday. You are not merely tracking dashboards and reporting on deals. You are rolling up your sleeves and working side by side with SEs on your team. You lead by example, not by authority.

  • As a leader of our most strategic market segment, you understand what it takes to run an Enterprise SE team and build scalable and repeatable frameworks & programs.

  • You are a technologist at heart and love playing a role in shaping product roadmap. You are the biggest champion that our customers have within Freshworks.

  • You are a keen strategist who can build competitive playbooks and work closely with product marketing to evangelize these playbooks within our global SE org.

  • You are a practitioner of what you preach and believe in the art of selling value, telling stories in demonstrations and painting a vision for the future.

  • Finally, you are an experienced manager who values excellence over outcomes and knows how to nurture and build. You trust by default and use transparency to foster trust. 

 

Minimum Requirements 

  • 3-5 years of management experience in CRM/Customer Service/ITSM software technologies.

  • Oversee a fairly large team of solution engineers (8-10) working a fast paced, high growth environment.

  • Exceptional soft skills and ability to influence within the organization.

  • Ability to work with cross-functional teams and drive meaningful outcomes.

  • Work regularly with C level executives inside and outside the organization and be a credible source of insights.

  • A Bachelors or a Masters degree is nice to have, but not required.

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

Freshworks' HQ is adjacent to the Hillsdale Caltrain station in San Mateo amidst a growing hub of tech companies.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Enterprise Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Tylor

Senior Enterprise Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

Jenny

Solution Engineer

What is your vision for the company?

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

Girish

Founder & CEO

How do you collaborate with other teams in the company?

As a distributed workforce I try to include visual elements throughout my collaboration process. By sharing the "why" and vision I can more easily collate critiques and ideas. I also keep internal notes on interactions in my Evernote; being organized helps me communicate directives in a more progressive manner.

Sam

Senior Solutions Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
We have 3 women in our C-suite!
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
FW Women 360, LGBTQAI++
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Classpass and a fitness/reading stipend
Team workouts
Financial & Retirement
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
Employee stock purchase plan
Performance bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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