Who we are:

MasterClass is transforming online education by enabling anyone in the world to learn from the very best.  We are deconstructing what makes an actor able to cry on demand, how an athlete defies gravity, and what it takes to write a bestseller.  Our online learning content is available to students anywhere anytime, which supports our mission to ignite the greatness in others.

We are a hyper-growth VC-funded startup based in San Francisco, with additional offices in Los Angeles.  We have created online classes taught by famous masters— Gordon Ramsay, Serena Williams, Neil deGrasse Tyson, Sara Blakely, David Sedaris, Bobbi Brown, Timbaland, Anna Wintour and many more to come.

Since launching in 2015, we have been growing our team. Apply now to find out more about what we are doing behind the scenes.

Overview:

As a Senior Quality Engineering Manager, you will be leading a group of talented QA engineers and TPMs. This team is on a mission to raise the bar of our product quality, developer workflow processes, and execution efficiency.  This person will act as a servant leader who can lead multiple parallel initiatives - big and small - with attention to detail, manage outcomes and is passionate about CI/CD/Software Quality Engineering/Process improvement, while working alongside a team of seasoned engineers and the leadership team. As the leader of this organization, you will be responsible for hiring, coaching, guiding and growing these teams to achieve the organization mission of learning from the best with high quality! 

What You Will Do:

• Lead the QA team of automation engineers (focused on web, mobile and tv platform test infrastructure) and manual testers focused on product quality and test coverage.
• Lead the Technical Program Management team that partners closely with engineering leaders and PMs to manage project execution using agile processes
• Improve the overall development process by identifying gaps or inefficiencies in workflows and suggesting solutions
• Ensure your teams are able to effectively deliver on short term goals while enabling the engineering organization to raise the bar on quality and agility
• Make sound first-principle decisions around team resourcing (both IC and managers), composition and evolve the team according to the needs and team dynamics.
• Work closely with other engineering and product leaders to define and execute a long term quality strategy
• Be a catalyst to promote ‘Quality First’ mindset throughout the cross-functional organization
• Exercise sound judgment, discretion, and timeliness in decision making
• Enable effective decision making and risk/return tradeoffs using quantitative and qualitative quality metrics.

About You:

• 8+ years of relevant technical experience working with complex software systems
• 3+ years experience in technology leadership roles
• Proven track record in building/managing high performing teams and growing team-members
• Experience working closely with cross-functional stakeholders to define and influence strategic roadmaps
• Intimate knowledge of each key function in the SDLC
• Passionate about engineering excellence and product quality/polish
• Thrives in ambiguous environments and gets excited about figuring out solutions to complex problems, and execution on them
• Prior experience in building automation test frameworks is a bonus

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities.  If you have a disability or special need, we would like to know how we can better accommodate you.