Sr. Manager, Quality Engineering - Performance
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What you get to do in this role:
- Be responsible for end-end performance testing/engineering activities and own the outcome of performance engineering efforts.
- Responsible for People Management, including hiring, improving productivity, promoting employee morale, motivating teams, and managing attrition and training
- Lead the performance engineering team, by coaching and motivating them
- Build and scale Infrastructure for running Performance Tests
- Effectively collaborate with customer to understand their performance and scale requirements, align project plan to their schedule, and present the results at the completion of the project.
- Effectively collaborate with stakeholders from Development, Product Owner and Enterprise Architecture teams.
- Clearly and effectively communicate with Senior leadership on weekly/monthly basis
- Review performance test results with architects and development leads
- Analyze production issues by coordinating with production support teams to identify performance issues.
Qualifications
To be successful in this role you have:
Strongly Desired:
- 10+ years of experience in DevOps, Performance Engineering, and/or Tools Development teams for the Enterprise
- 10+ years of experience testing large scale web-based applications deployed on Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Linux production environment running MySQL or Oracle
- 5+ years of experience managing global team across multiple geographical regions.
- Strong customer orientation and passion for delivering high quality standards
- Excellent communication and customer skills, problem solving, conflict management, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience
- Benchmark system performance, database performance analysis, capacity sizing and optimization.
- Research customer usage patterns and identify key system performance requirements
- Recommend configuration optimizations for performance bottlenecks
- Ability to troubleshoot and debug application and server errors and logs and triage accordingly
- Conduct system setup and configuration of multi-node application and database environments
- Solid understanding of job control and direct experience with shell scripting and text processing (e.g. awk, sed, perl)
- Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
- Candidate must be a good team player with solid attention to detail, and the ability to work well in a collaborative team environment
- BS/MS Degree in Computer Science with solid experience in deploying mission critical applications
- Deep knowledge and experience with the CentOS/RedHat operating system in large-scale production environments
- Background with test and server monitoring tools (e.g. App Dynamics, Jenkins, Splunk, New Relic)
- Solid background with agile software development methodologies (e.g. scrum)
- Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
- Experience with concurrency, multithreading, and the deployment of distributed system architectures
- Understanding of database schemas, table spaces, indexing, and performance optimization techniques
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.