Sr. Software Engineer
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong conversation. We enable companies to talk to their customers they way people talk to their friends: seamlessly across voice, email, SMS, chat, and social media.
What You’ll Do
- Code! You’ll design and code innovative, scalable, and fault-tolerant features
- Teach. Provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor
- Collaborate. Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams.
- Contribute. Participate in all aspects of the project lifecycle, from ideation to specification to release (sometimes in a leadership role).
What You Bring To Engineering Team
- 5+ years of full-stack engineering experience, with some leadership or mentorship experience.
- Strong teamwork skills; you love participating with high-performing teams of engineers.
- Customer-centricity and product focus. You look at everything you create through the lens of how it improves things for the end-customer. You are comfortable communicating how various technical approaches might impact the product behavior (and vice versa).
- Competency with data structures, algorithms, software design, and cloud architectures.
- Willingness to work across the development stack. You should be able to work on the front-end, backend and platform with varying degrees of proficiency.
- Technical acumen. Our product is built on a lot of incredible technologies like React, Node, Go, Docker, Kubernetes, AWS, Kafka, Redis, Postgres, ElasticSearch, and Twilio. You know a thing or two about some of these, and you’re confident you can work with them comfortably after some on-boarding and a bit of practice.
At Gladly we value:
Putting people first - We built our product putting people at the heart of it all. And we’ve taken the same approach to building our company.
Focusing on the customer - We treat our customers’ goals as our own, and we work hard to achieve them.
Finding strengths in our differences - We believe that diversity and inclusion is foundational to our success. Bringing together a multitude of perspectives leads to amazing things happening.
Being humble and hungry - We applaud initiative and value leadership—but we also believe that nobody is above emptying the dishwasher.
Always learning - Everyone’s personal best is ahead of them. Seeking new ways to grow is what keeps us motivated.
Owning it - We encourage everyone to seek and share feedback, take calculated risks, and learn from their mistakes.
Communicating it - With an open and transparent culture, collaboration becomes a lifestyle and everyone has a voice
You can also count on:
- Competitive salary and stock options
- Medical, dental, vision and life insurance
- Generous paid time off
- Generous paid parental leave
- 401K
- Flexible Spending Accounts
- Wellness stipend
Founded in 2014 by a team of repeat entrepreneurs with multiple successful exits, Gladly is reinventing customer service. By managing customers instead of tickets, we are disrupting a $70B market and are proud to count JetBlue, Warby Parker, Crate and Barrel and and many other innovative brands as customers. Gladly has raised over $110M from Greylock Partners, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures.