At Segment, we believe in giving our customers control over all of the most important data for their business - customer data. It all comes down to one core belief: companies should be able to send their data wherever they want, whenever they want, without any fuss. This has been a core philosophy to how we’ve built our products from day one, and we’re excited to take this to the next level to fully realize this promise. 

The Segment Processing organization is looking for senior software engineers who are passionate about creating high quality, modern solutions to delivering complex engineering efforts and joining our focus to define the future of Customer Data Platforms. In this role, you will be responsible for designing and building distributed systems that form the foundation of a strong Customer Data Platform. You’ll also be responsible for mentoring, sharing knowledge, and guiding the technical decisions of the team to set us up for long-term success, both as a product and as a team.

What we do in the Processing Org:

Our mission is to empower our customers to ensure the right customer data reaches the right destinations through a transparent, debuggable pipeline they trust.

• Build best-in-class controls to achieve data quality, consistency, transformation and privacy
• Provide our customers detailed insight into how their data flows through Segment’s systems
• Operate systems like Kafka and Clickhouse at massive scale to process, validate, and account for every event received by Segment

A sample of what we’re currently working on:

• Architecting our systems to run in multiple AWS regions throughout the world.
• Designing and building a new observability platform to make data flow through Segment transparent to our customers and to enable them to debug problems on their own.
• Up-leveling our data governance product (Protocols) for enterprise-scale workflows

Who we are looking for:

• You thrive in a fast paced and iterative environment.
• You are driven more by customer impact than technology.
• You love designing and shipping new products as much as iterating on existing ones.
• You're focused, driven, and can get challenging projects across the finish line.
• You're empathetic, patient, and love to help your teammates grow.
• You have experience running services in production and take software engineering practices seriously.
• You write meaningful tests and understand the value of great logging, proper monitoring, and error tracking.
• You can design and implement distributed systems solutions that are highly durable and (eventually) consistent.

Requirements:

• 5+ years experience writing production-grade code in a modern programming language.
• Strong theoretical fundamentals and hands-on experience designing and implementing highly available and performant fault-tolerant distributed systems.
• Well-versed in concurrent programming.
• Exposure to SDLC from reviewing requirements through to debugging complex systems in Production. 
• You show evidence of exposure to architectural patterns of high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms).
• Experience maintaining and operating always-on cloud services.
• Solid grasp of Linux systems and networking concepts. 

Bonus:

• Experience operating large-scale, distributed systems on top of cloud infrastructure.
• Expertise in problem solving and analyzing distributed systems at global scale.

 Glimpse of what we do @ Segment Engineering:

• We try to deeply understand how the most technical aspects of our infrastructure and product impact the success of Segment.
• We think deeply about building the right products.
• Read about how Collin built Ctlstore that serves 100µs reads with 100% availability, and then we open sourced it.
• Ray gave a talk about eBPF (video) for performance analysis and how we use it.
• Alex and team ditched microservices in our server-side destinations to improve our architecture.
• Dive in with the team to optimize mission-critical services written in Go and Node.
• Checkout an efficient encoder/decoder package for various data formats built by Achille.

We encourage you to apply if this role excites you - even if you think you may not meet all of the qualifications. At Segment we live by four values: karma, drive, tribe and focus. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. To learn more about life at Segment and our commitment to diversity, equity, and inclusion, visit our LinkedIn page. We’re excited to meet you!

Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment. Recruitment, hiring, placements, transfers, and promotions will happen based on qualifications for the positions being filled regardless of sex, gender identity, race, religious creed, color, national origin ancestry, age, physical disability, pregnancy, mental disability, or medical condition.

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